Allen Holden
Sumter
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
32
32
years of professional experience
Work History
Heating and Air Conditioning Service Technician
Self-employeed
05.2024 - Current
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
- Collaborated with team members on large-scale projects, ensuring timely completion and high-quality results.
- Provided exceptional customer service through clear communication, detailed explanations of services, and addressing any concerns or questions.
- Continuously updated industry knowledge through participation in training sessions, seminars, and workshops to stay current on the latest HVAC technologies and techniques.
- Developed personalized maintenance plans for customers, ensuring optimal HVAC performance and prolonging equipment lifespan.
- Maintained a clean work environment during all service calls, demonstrating professionalism and respect for clients'' homes or businesses.
- Improved customer satisfaction by promptly responding to service calls and accurately diagnosing HVAC issues.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Repaired and replaced motors, bearings and belts.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Repaired and replaced faulty motors, blowers, switches and compressor units.
- Assisted in maintenance, repair and installation of ventilation systems.
Counter Salesperson/Warehouse Supervisor
Cregger Company
10.2016 - 07.2023
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
- Supported store merchandising efforts by assisting with visual displays, replenishment, and pricing updates.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Exceeded monthly sales goals consistently by leveraging strong product knowledge, persuasive selling skills, and attentive customer service.
- Improved overall store presentation by collaborating with teammates on restocking shelves and maintaining an organized and attractive environment.
- Kept abreast of new products and promotions within the company repertoire so as to offer timely suggestions tailored specifically towards individual client tastes.
- Developed lasting relationships with clients through genuine care and attentiveness to their preferences and desires.
- Managed inventory levels, conducting regular stock checks and placing orders as needed.
- Boosted sales revenue through effective upselling and cross-selling techniques.
- Welcomed customers and offered immediate assistance in line with business policies.
- Finalized sales by completing payments and required paperwork.
- Answered telephone calls to offer information and promote business products.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Documented orders in computer system with general conditions and special customer requirements.
- Informed customers about important policies and conditions on sales.
Gunner's Mate
US Navy
06.1993 - 08.2013
- Identified parts and services to maintain equipment and provided timely solutions to continue operations.
- Operated and maintained of heavy vehicles, serialized assets, weapons, machine guns, naval guns and artillery.
- Mastered night and day combat techniques to protect against nuclear, biological and chemical weapons attacks.
- Coordinated with other military units and agencies to support operations and align with mission.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Researched trends to maintain up-to-date knowledge of advancements in artillery and missile technology.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - HVAC
Florence-Darlington Technical College
Florence, SC08-2020
Associate of Applied Science - Electro Mechanics
Northeastern Technical
Cheraw, SC08-2016
Associate of Applied Science - Electronic
Northeastern Technical College
Cheraw, SC08-2016
Skills
- Ductwork installation
- Quick learner
- Warehouse operations
- Military operations
- Goal-oriented mindset
- Heating and ventilation repairs
- Warehouse organization
- Electrical troubleshooting
- Upselling strategies
- Loading and unloading
- EPA regulations
- Warehouse safety
- Shipping and receiving
Timeline
Heating and Air Conditioning Service Technician
Self-employeed
05.2024 - Current
Counter Salesperson/Warehouse Supervisor
Cregger Company
10.2016 - 07.2023
Gunner's Mate
US Navy
06.1993 - 08.2013
No Degree - HVAC
Florence-Darlington Technical College
Associate of Applied Science - Electro Mechanics
Northeastern Technical
Associate of Applied Science - Electronic
Northeastern Technical College
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