Allexus Gilchrist
Latta
Summary
My background consists of extensive customer service experience. I can connect with different people from different backgrounds and age groups. My ability to adapt to any environment, take constructive criticism and remaining coachable makes me a great asset. I take pride in everything that I do and aim to be the best offering quality work and dedication daily.
Overview
9
9
years of professional experience
Work History
Picker
Harbor Freight
Dillon, SC
05.2023 - Current
- Assisted management with special projects as needed.
- Executed picking tasks according to order specifications while meeting daily productivity requirements.
- Communicated effectively with team members regarding order status updates.
- Verified accuracy of items picked, packed and shipped to customers.
- Communicated with supervisors regarding any discrepancies between physical count results versus system records.
- Maintained cleanliness of warehouse areas by sweeping floors, emptying trash cans and organizing shelves.
Peer Support Specialist
Dillon County Board of Education
Dillon, SC
08.2022 - 05.2023
- Attended trainings focused on best practices for working with individuals experiencing mental health issues.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for clients.
- Coordinated referrals for additional services as needed based on client needs.
- Conducted assessments to identify needs, strengths, and resources of clients.
- Actively listened and responded empathetically when interacting with clients.
- Facilitated individual and group sessions to provide guidance and counseling.
- Developed positive relationships with clients by providing a safe, supportive environment.
- Assisted clients with developing healthy coping skills to manage stressors.
Paraprofessional
Kelly Educational Staffing
Florence , SC
08.2021 - 05.2022
- Provided guidance to students in the classroom setting.
- Attended professional development workshops related to job responsibilities.
- Assisted in the implementation of educational programs for special needs children.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supervised small groups of students during instruction time.
- Assisted teachers with planning and preparing lessons for students.
- Utilized effective communication strategies when interacting with diverse populations.
Customer Service Manager
Turner Enterprises
Dillon, SC
01.2017 - 12.2021
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Researched industry best practices in order to develop innovative approaches towards improving efficiency within the Customer Service Department.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Developed and implemented strategies for providing excellent customer service experience.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Some College (No Degree) - Property Management
Penn Foster Career School
Scranton, PABachelor of Science - Fundamental Principles of Managing And Operating
Capella University
Minneapolis, MN12-2026
Skills
- Meeting Coordination
- Accurate data entry
- Scheduling appointments
- Report Preparation
- Warehouse operations
- Packing accuracy
- Warehouse safety
- Order preparation
- Barcode scanners
- Order picking
- Safety procedures
- Safety protocols
- Internal communications
- Problem-solving
- Strong communication skills
- Fast typing speed
- Numeric data entry
- Accuracy and attention to detail
- Time management
Languages
English
Native or Bilingual
Timeline
Picker
Harbor Freight
05.2023 - Current
Peer Support Specialist
Dillon County Board of Education
08.2022 - 05.2023
Paraprofessional
Kelly Educational Staffing
08.2021 - 05.2022
Customer Service Manager
Turner Enterprises
01.2017 - 12.2021
Some College (No Degree) - Property Management
Penn Foster Career School
Bachelor of Science - Fundamental Principles of Managing And Operating
Capella University