Allisia Ceasar
Sumter
Summary
Dynamic Workforce Learning Coordinator at SCDEW with expertise in training development and compliance. Proven track record in enhancing training programs and fostering team collaboration. Skilled in utilizing learning management systems to optimize content distribution and ensure effective employee training. Adept at problem-solving and driving organizational success through strategic training initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Workforce Learning Coordinator
SCDEW
Sumter
01.2024 - Current
- Administers, develops, and delivers technical and programmatic training for federal workforce program compliance.
- Develops and implemented training materials for SC Works Center staff efficiently.
- Acts as the administrator of SC Works Learning Management System to distribute content to target audiences.
Training Coordinator Manager
SCDMV
01.2022 - 01.2024
- Directed and scheduled job assignments for trainers.
- Created, distributed, and executed MCS training programs for internal and external stakeholders.
- Evaluated efficiency of training delivery and program.
- Directed dialogues concerning updates and revisions to the Motor Carrier Services educational program.
- Developed actionable plans to ensure sustained program effectiveness based on training impact analysis.
- Analyzed training cycle outcomes to recommend policy improvements.
- Collaborated with directorates and business units to address training needs.
- Implemented effective educational tools to enhance employee performance.
- Acted as liaison between MCT and agency training units to optimize training resources.
- Collaborated consistently with departments to ensure high levels of customer satisfaction.
- Tracked and documented progress for all conducted trainings and distributed certificates.
- Facilitated scheduling, coordination, and updating of yearly calendar for MCS and Branch Services through Power DMS and SharePoint.
Program Assistant
SCDMV
01.2021 - 01.2022
- Responsible for all transactions processed within Motor Carrier Services to include title work, tax returns and amendments, renewals and new accounts
- Responsible for validating documentation provided by customers and carriers prior to issuance of credentials
- Served as a liaison between the agency and internal/ external stakeholders, and state and federal offices ensuring accurate document management and records
- Replied to inquiries, notices, and other correspondence from program administrators, other agencies, and jurisdictional authorities
- Responsible for researching and resolving complex issues involving account holders, reconciling inventory and account balances per transactions processed
- Assisted in the development and revision of policies
- Informs employees of policy changes and affirms their understanding of such
General Manager
Little Caesar’s
01.2016 - 01.2021
- Ensured that proper security procedures are in place to protect employees, guests and company assets
- Ensured a safe working and guest environment to reduce the risk of injury and accidents
- Managed shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
- Investigate and resolve complaints concerning food quality and service
- Provided direction to employees regarding operational and procedural issues
- Interviewed hourly employees
- Direct hiring, supervision, development and, when necessary, termination of employees
- Developed employees by providing ongoing feedback, establishing performance expectations and by conducting performance reviews
- Maintained an accurate and up-to-date plan of restaurant staffing needs
- Prepare schedules and ensure that the restaurant is staffed for all shifts
Education
BS - Behavioral Science, Sociology
Francis Marion University
01.2022
Skills
- Management
- Problem solving
- Communication
- Leadership
- Training Development
- Learning management systems
- Content distribution
- Compliance training
- Employee training
- Content creation
- Customer service
- Team building
Accomplishments
- Employee of the Month, July 2023
- Manager of Month, May 2024
Certification
- Public Speaking, January 2025
Timeline
Workforce Learning Coordinator
SCDEW
01.2024 - Current
Training Coordinator Manager
SCDMV
01.2022 - 01.2024
Program Assistant
SCDMV
01.2021 - 01.2022
General Manager
Little Caesar’s
01.2016 - 01.2021
BS - Behavioral Science, Sociology
Francis Marion University
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