Allison Baker
North Myrtle Beach
Summary
Dedicated Social Work Graduate Student with a psychology background and experience in healthcare, childcare, and client services. Expertise in client communication, crisis response, and interdisciplinary collaboration. Proven ability to thrive in high-stress environments while ensuring professionalism and cultural sensitivity. Pursuing Clinical Practicum placement to enhance skills in assessment, advocacy, and care coordination.
Overview
9
9
years of professional experience
Work History
Client Coordinator
Wave Beach Realty
04.2024 - Current
- Managed client inquiries through phone and email to provide timely and effective support.
- Coordinated appointments and transactions by communicating consistently with clients to enhance service experience.
- Facilitated client engagement by developing and distributing electronic communications and surveys.
- Maintained detailed client records and managed sensitive information to ensure accuracy and confidentiality.
- Organize events and provide administrative support in fast-paced settings
Senior Banking Center Service Specialist
Bank of America
NAF Atsugi
04.2022 - 11.2023
- Managed high-volume transactions with accuracy and professionalism
- De-escalated client concerns, ensuring compliance and confidentiality while restoring trust
- Identified client needs and provided referrals, facilitating access to essential services
- Assisted military-affiliated populations with financial services, enhancing satisfaction and problem resolution
Childcare Teacher
Child Development Center
NAF Atsugi
07.2021 - 01.2022
- Provided daily care and supervision of children, adhering to DoD policies to promote safety and well-being.
- Contributed to a safe and supportive environment that fostered children's growth and development.
- Communicated with families about services, policies, and program updates to strengthen community engagement.
- Maintained accurate documentation and client records for compliance and reporting.
Special Education Paraprofessional
Shirley Lanham Elementary School
NAF Atsugi
08.2019 - 05.2021
- Provided one-on-one support to students with diverse learning needs during lessons.
- Collaborated with special education staff to adapt instructional materials, improving accessibility for diverse learners.
- Implemented behavior management strategies that increased student engagement and participation in classroom activities.
- Monitored student progress and provided targeted feedback to teachers and parents to enhance student outcomes.
- Assisted teachers in implementing individualized education plans for students.
Behavioral Support Aide/Student Intern
Meredith Autism Program
Raleigh
08.2017 - 04.2018
- Implemented behavior management strategies during sessions to promote positive behavioral outcomes.
- Facilitated program activities for children with autism to enhance engagement and learning through structured techniques.
- Monitored participant progress and documented observations consistently.
- Communicated with families to share progress updates and provide relevant resources for ongoing support.
- Attended training sessions to improve knowledge of autism spectrum disorders.
- Collaborated with peers to develop innovative solutions for educational challenges.
Education
Masters of Social Work -
University of Kentucky
Lexington, KY12.2027
Bachelor of Arts - Psychology
National University
La Jolla, CA07.2022
Skills
- Client engagement
- Resource coordination
- Record keeping
- De-escalation techniques
- Behavior management
- Problem solving
- Effective communication
- Organizational skills
- Multitasking proficiency
- Cultural humility
- Diversity initiatives
- Ethical practice
- Certified in CPR/AED
Volunteer Experience
- Wake Med - Hospital Volunteer (CNA Support Role), Raleigh, NC, Aug 2017-Dec 2017 - Assisted nursing staff with non-clinical patient care tasks, Provided comfort and support to patients and families, Maintained patient confidentiality and adhered to hospital policies, Observed interdisciplinary healthcare teamwork in a clinical setting
- International Medical Relief - CNA Volunteer, Cambodia, Dec 2017-Jan 2018 - Participated in community-based outreach initiatives, Supported local efforts addressing community health and social needs, Engaged in culturally responsive service work, Collaborated with local organizers to assist underserved populations
Timeline
Client Coordinator
Wave Beach Realty
04.2024 - Current
Senior Banking Center Service Specialist
Bank of America
04.2022 - 11.2023
Childcare Teacher
Child Development Center
07.2021 - 01.2022
Special Education Paraprofessional
Shirley Lanham Elementary School
08.2019 - 05.2021
Behavioral Support Aide/Student Intern
Meredith Autism Program
08.2017 - 04.2018
Masters of Social Work -
University of Kentucky
Bachelor of Arts - Psychology
National University