Allison Davis

• Worked with hospitals and the office to outline discharge plans.
• Facilitated communication between patients, case managers and our office staff.
• Verified patient insurance eligibility and entered patient information into system.
• Organized patient records and database to facilitate information storage and retrieval.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Delivered medical equipment ordered by the physician to the patients bedside at the hospital.
• Taught patients and families to use at-home medical equipment.
• Provided excellent customer service to patients and medical staff.
• Ensured proper cleanliness and operation of supplied work vehicle.

Lead Certified Ophthalmic Assistant-COA

• Documented patient medical history and information utilizing Modernizing Medicine software with commitment to accuracy.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians.
• Completed pretesting of patients such as visual acuity, pupil evaluation, motility, confrontational visual field testing, dilation, and anterior slit lamp examination.
• Performed imaging on several different ophthalmic devices such as OCT, OPD, OPTOS and testing on the visual field machine.
• Reported findings to the physician, scribed for physician and guided patients to checkout to ensure a seamless finish to their exam.
• Reviewed the physician's schedules weekly and again daily to foreshadow any upcoming concerns.
• Directed the physician's team on daily schedule, tasks needing to be done, and concerns that may arise.
• Triaged phone calls from patients and outside contacts and handled in order of importance.
• Completed paperwork for government agencies such as Commission for the Blind to aid patients in receiving free care and surgeries for blindness.
• Ordered medical and office supplies for the entire office.
• Basic, non fluent Spanish interpreting during eye exams for the physician.

Ophthalmic Surgical Assistant-OSA

• Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing.
• Preoperative Vitals and administration of drops.
• Postoperative administration of drops and vital signs as well as monitoring.
• Ensuring patient safety upon discharge, escorting them to their vehicle.

Receptionist/Call Center Personel

• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and provided friendly, knowledgeable assistance.
• Maintained confidentiality of information regarding patients.
• Confirmed appointments, communicated with patients, and updated their records.
• Answered phone promptly and directed incoming calls to correct departments.
• Assisted with onboarding new patients and securing paperwork completion.
• Interacted with vendors, contractors and drug reps.
• Completed check in and check out of patients.

• Collection and documentation of offerings.
• Delivery of offerings to our bookkeeping service provider.
• Documentation and filing of bills, payments, budgets and meetings.
• Facilitated efficient meetings by preparing and distributing meeting agendas and monthly budget paperwork to church members.
• Mailed reminders, greeting cards and information to shut in members.

• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales.
• Restocked and organized merchandise in front lanes.
• Learned duties for various positions and provided backup.
• Handled cash with high accuracy and took care to check bills for fraud.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Helped customers complete purchases, locate items, and join reward programs.