Allison Duncan
Greenville
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Oasis Animal Hospital
04.2025 - 11.2025
- Assisted clients in scheduling appointments and managing pet care inquiries.
- Provided information on services and products to enhance customer experience.
- Maintained accurate records of patient files and billing information for efficiency.
- Responded promptly to customer concerns, ensuring timely resolution of issues.
- Educated pet owners on proper care practices, fostering better animal health outcomes.
Customer Service Representative
Travelers Rest Animal Hospital
10.2024 - 03.2025
- Collaborated with veterinary staff to streamline communication and improve service delivery.
- Utilized practice management software to track appointments and client interactions effectively.
- Supported team members in daily operations, contributing to a positive work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Astro Kennels
10.2023 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Marketing
Greenville Technical College
Greenville, South Carolina, SCSkills
- Appointment scheduling
- Customer communication
- Record management
- Conflict resolution
- Empathetic responses
- Client relationship building
- Critical thinking
- Relationship building
- Staff education and training
Timeline
Customer Service Representative
Oasis Animal Hospital
04.2025 - 11.2025
Customer Service Representative
Travelers Rest Animal Hospital
10.2024 - 03.2025
Customer Service Representative
Astro Kennels
10.2023 - 07.2024
Marketing
Greenville Technical College