Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Allison Montoto

Simpsonville, SC

Summary

People-focused with strong communication, relationship-building, and conflict resolution. Experienced in delivering exceptional service and collaborating effectively in team environments.

Overview

6
6
years of professional experience

Work History

Front of House Employee

Tropical Grille
01.2020 - 01.2024
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.

Sales Associate

Madison's Boutique
10.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Server

Tipsy Taco
05.2024 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.


Education

Diploma -

Southside Christian Highschool
01.2024

Criminal Justice

University of South Carolina Upstate
Spartanburg, SC
08.2025

Criminal Justice

Tri-County Technical College
Pendleton, SC
05-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Order accuracy
  • Hospitality service expertise

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Tipsy Taco
05.2024 - 08.2025

Sales Associate

Madison's Boutique
10.2023 - 03.2024

Front of House Employee

Tropical Grille
01.2020 - 01.2024

Diploma -

Southside Christian Highschool

Criminal Justice

University of South Carolina Upstate

Criminal Justice

Tri-County Technical College

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Allison Montoto