Allyson Norton
Aiken,SC
Summary
Proven Inventory Specialist and Customer Service Associate with a track record of enhancing inventory accuracy and customer satisfaction at Floyd and Green. Skilled in database management and fostering teamwork, I've significantly improved operational efficiency and inventory control. My expertise in systems software and dedication to detail have driven positive outcomes and decision-making processes.
Overview
9
9
years of professional experience
Work History
Inventory Specialist
Floyd and Green
08.2024 - Current
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Customer Service Associate
Ramey's Marketplace
09.2017 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Associate
Chick-fil-A
08.2016 - 09.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Cybersecurity
Strayer University
Augusta, GA12-2028
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
- Systems and software expertise
- Database management
Timeline
Inventory Specialist
Floyd and Green
08.2024 - Current
Customer Service Associate
Ramey's Marketplace
09.2017 - 12.2018
Customer Service Associate
Chick-fil-A
08.2016 - 09.2017
Bachelor of Science - Cybersecurity
Strayer University
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