Alma Ayala
Mt. Pleasant
Summary
Dynamic Front of House Staff Member at Rodney Scott's BBQ, recognized for exceptional customer service and proactive problem-solving. Demonstrated efficiency in managing food orders and maintaining cleanliness, contributing to an increase in customer satisfaction. A dedicated team player with strong organizational skills and a passion for delivering quality experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Rodney Scott's BBQ
Charleston, SC
05.2024 - 05.2026
+ Expediting/Quality Control: Managed and organized food orders for in-house dining, takeout, and DoorDash, ensuring accuracy and presentation standards.
+ Customer Service/Register: Greeted customers, processed transactions accurately, and provided exceptional customer service at the front register.
+ Running & Bussing: Maintained cleanliness and organization by bussing tables, running food to customers, and restocking essential items for the team.
+ Drive-Thru Operations: Handled drive-thru orders, managed closing tasks during shifts, and ensured a clean and well-stocked environment, all while prioritizing customer satisfaction.
+ General Support: Proactively assisted in various front-of-house tasks to support team members and maintain a high standard of restaurant cleanliness and efficiency.
Education
High School Diploma -
Lucy Garrett Beckham High School
Mt. Pleasant, SC05-2026
Skills
Problem solving
Proactive
Customer service excellence
Team player, efficient support
Consistent and dedicated
Skilled musician, leader
Accomplishments
+ Marching band Drum Major
+ First chair Alto Saxophonist in Jazz and Concert Band
+ Numerous awards from band and chorus directors
+ Accepted to perform the National Anthem at a Charleston Riverdogs game
+ Superiors at all four Solo & Ensemble performances for band
+ Alternate Region Band 2024
+ Alto 2 in ACDA Honor Choir 2026
Certification
+ CPR Certified
Timeline
Front of House Staff Member
Rodney Scott's BBQ
05.2024 - 05.2026
High School Diploma -
Lucy Garrett Beckham High School