Alma Borland

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Reduced call resolution time through efficient problem-solving and communication skills.
• Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.
• Collaborated with team members to share best practices and streamline processes for optimal call center performance.
• Followed call center protocols when notifying participants of call purpose and use of information.
• Championed a customer-centric approach within the call center, fostering a culture that prioritized empathetic communication and efficient problem resolution.

• Oversaw project timelines, ensuring adherence to schedules and budget constraints.
• Coordinated team activities, fostering collaboration among diverse groups to enhance project outcomes.
• Developed process improvement initiatives, resulting in increased efficiency and reduced operational delays.
• Managed resource allocation, optimizing workforce deployment to meet project demands effectively.
• Trained employees in safety procedures and protocols as directed by company regulations.
• Prepared all supplies and equipment needed for daily transport to job site.
• Managed budgets, resources, and timelines for multiple simultaneous projects, ensuring maximum efficiency.
• Managed construction for stores and supervised large-scale and high-volume remodeling and reconstruction projects across various sites.

Provide welcoming atmosphere, listen and help commuters with concerns.

keep track of buses time, location, drivers license etc. to ensure their following the transportation rules.

Train, host staff meetings, make schedules and ensure employees' needs are met.

complete weekly inventory as needed.

Accomplished-certification in public relations and first aid/CPR -gain ability to coach and mentor other employees, and also able to work effectively in a fast-paced environment and maintain productivity both independently and collaboratively.

Store Manager

Staff Management:

• Recruit, interview, hire, and train new employees.
• Create employee schedules and assign responsibilities.
• Evaluate staff performance and provide ongoing training and development

Inventory Management:

• Monitor stock levels and place orders to replenish inventory as needed.
• Ensure that the store is adequately stocked to meet customer demand.

Sales and Customer Service:

• Drive sales by implementing effective marketing strategies and promotions.
• Ensure high levels of customer satisfaction through excellent service

Financial Management:

• Plan and manage budgets to ensure that expenses do not exceed earnings.
• Analyze sales reports and financial data to make informed business decision

Compliance and Safety:

• Ensure compliance with health and safety regulations and company policies.
• Maintain a clean and organized store environment