Summary
Overview
Work History
Education
Skills
Timeline
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Alonda L. Broadwater

North Augusta

Summary

Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

19
19
years of professional experience

Work History

Office Manager

Auto Quick Care Center
McDonough
02.2025 - Current
  • Point person for maintenance, mailing, shipping, supplies, equipment, bills,
  • Organize and schedule meetings and customer appointments.
  • Manage relationships with vendors, service providers, ensuring that all items are invoiced and paid on time.
  • Provide general support to visitors.
  • Responsible for managing office services by ensuring office operations and procedures are organized, filing systems are designed, supply requisitions are reviewed and approved.
  • Design and implement office policies and procedures.
  • Prepare operational reports and schedules to ensure efficiency.
  • Order

Commercial Parts Pro (CPP)

Advance Auto Parts
McDonough
05.2024 - 02.2025
  • Maintain commercial customer relationships.
  • Achieve personal and store sales goals and service objectives.
  • Provide day-to-day supervisory support for Team Members.
  • Dispatch drivers ensuring delivery standards are achieved.
  • Process commercial returns.
  • Operate inventory systems and store equipment.
  • Provide product recommendations and ability to obtain the part(s) from multiple supplier(s).

Retail Parts Pro (RPP)

Advance Auto Parts
McDonough
12.2023 - 05.2024
  • Provided a selling experience for do it yourself-customers (DIY) customer in store visits and phone calls.
  • Achieve personal/store sales goals and service objectives.
  • Manage DIY services including battery installation, testing, wiper installs.
  • Ensure high standards of customer service and store appearance.
  • Key holder responsibilities such as opening and closing the store.
  • Assist in store inventory processes including truck put away cycle counts, and back stock.
  • Executed planograms to ensure correct display for products and sales promotions.

Executive Office Case Specialist (LO)

Wells Fargo Home Mortgage
Des Moines
01.2015 - 12.2022
  • Company Overview: Des Moines, IA
  • Provided comprehensive daily reporting to team members on compliance requirements and dispositions.
  • Identified and addressed complaints within inquiries received from customers and regulatory agencies.
  • Handled complex compliant allegations with precision and attention to detail.
  • Managed a pipeline of cases with exceptional time management skills, ensuring compliance with department and regulatory requirements.
  • Exceeded performance targets consistently.
  • Coordinated research efforts with multiple business units and management, expediting issue resolution.
  • Communicated resolutions to customers, both verbally and in written correspondence.
  • Utilized extensive product knowledge and sound judgment to identify and mitigate compliance and regulatory risks.
  • Des Moines, IA

Account Manager

Coventry Healthcare of Iowa (An Aetna Company)
Urbandale
01.2007 - 12.2014
  • Company Overview: Urbandale, IA
  • Analyzed and comprehended client business needs to ensure high renewal rates and continued client loyalty.
  • Provided prompt and accurate responses to all client inquiries, effectively directing them to appropriate departments for further assistance.
  • Managed day-to-day client questions for timely resolution of claim issues, enrollment inquiries, and denials of medical procedures.
  • Conducted thorough assessments, investigations, and resolutions of client issues by participating in solution development and communicating outcomes.
  • Oversaw new group installations and managed open enrollment of medical benefits, including dental and life insurance.
  • Urbandale, IA

Education

High School -

Roosevelt High School
Des Moines, IA

Skills

  • Client relationship management
  • Negotiation and conflict resolution
  • Customer success and satisfaction
  • Customer service
  • Communication skills
  • Vendor engagement
  • Meeting planning
  • Problem-solving
  • MS office
  • Office administration
  • Multitasking capacity
  • Policy and procedure modification
  • Inventory management
  • Data analysis

Timeline

Office Manager

Auto Quick Care Center
02.2025 - Current

Commercial Parts Pro (CPP)

Advance Auto Parts
05.2024 - 02.2025

Retail Parts Pro (RPP)

Advance Auto Parts
12.2023 - 05.2024

Executive Office Case Specialist (LO)

Wells Fargo Home Mortgage
01.2015 - 12.2022

Account Manager

Coventry Healthcare of Iowa (An Aetna Company)
01.2007 - 12.2014

High School -

Roosevelt High School

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Alonda L. Broadwater