Alyssa Beck
Aynor
Summary
Dedicated customer service professional with 5+ years of experience resolving issues, building strong relationships, and consistently exceeding expectations. Skilled in communication, organization, and problem-solving in fast-paced environments. Recognized for reliability, efficiency, and a strong commitment to delivering quality service and supporting team success.
Overview
10
10
years of professional experience
Work History
Scheduling Specialist
Conway Medical Center
Conway, SC
02.2025 - Current
- Scheduled, rescheduled, and canceled patient appointments across multiple departments in alignment with provider availability
- Communicated with patients regarding appointment details, preparation instructions, and scheduling needs
- Maintained accurate patient records and verified insurance information within the electronic medical record system
- Ensured compliance with HIPAA regulations while handling confidential patient information
- Collaborated with clinical staff to support efficient scheduling and resolve appointment conflicts in a fast-paced environment
First Impressions
OrthoSC
Myrtle Beach, SC
05.2024 - 02.2025
- Answered calls to help patients with their questions and concerns.
- Scheduled patient appointments in a timely manner to ensure quality care.
- Documented patient medical information and insurance information as they were checking in for Urgent Care to ensure smooth appointments.
- Ran insurance eligibility, selected the correct insurance package and checked co-pays.
- Was in charge of patient scheduling, check-in, check-out, and billing payments.
- Double-checked all of the patient's demographic information when checking in for Urgent Care and Physical Therapy.
Virtual Assistant
Thomas and Company
Conway, SC
07.2023 - 05.2024
- Handled administrative tasks such as data entry, document editing, with precision and attention to detail.
- Collaborated with boutique owners to determine their needs.
Customer Service
Palmetto Cabinetry and Flooring
Myrtle Beach, SC
09.2022 - 02.2023
- Take phone calls from customers and respond to them.
- Create customer accounts by keeping track of account information.
- Gathering customer information and analyzing customer needs in order to recommend potential products or services to management.
Guest Services
Topgolf Myrtle Beach
Myrtle Beach, SC
02.2019 - 05.2021
- Managed front desk duties, including check-in guests.
- Provided exceptional customer service to ensure guest satisfaction and resolve issues promptly.
- Went over the rules and procedures to ensure safety for guests.
Manager
Bojangles
Conway, SC
06.2017 - 02.2019
- Ensured compliance with food safety regulations and maintained a clean environment.
- Managed high volume of orders effectively and efficiently in a fast-paced kitchen environment.
- Provided excellent customer service with friendly demeanor and quick problem-solving skills.
- Collaborated with team members to ensure timely completion of tasks and exceed customer expectations.
Manager
Chick-fil-A
Conway, SC
05.2016 - 06.2017
- Established and maintained efficient operations leading to high customer satisfaction.
- Trained and supervised staff to ensure quality service and successful team collaboration.
- Implemented inventory management strategies to reduce waste and improve cost efficiency.
- Managed daily financial transactions and resolved customer complaints in a timely manner.
Education
Associate of Arts -
Horry Georgetown Technical College (Official Page)
Conway, SC05.2026
High School - undefined
Aynor High School
Aynor, SC01.2017
Skills
- Team building
- Problem resolution
- Organization
- Customer service
- Communication
- Documentation skills
- Record keeping skills
- Customer relations skills
- Task prioritization
- Computer proficiency
- Professional phone demeanor
- Multitasking
- Documentation skills
- Professional telephone demeanor
- Recordkeeping experience
- Customer relations skills
- Task prioritization
- Computer proficiency
Timeline
Scheduling Specialist
Conway Medical Center
02.2025 - Current
First Impressions
OrthoSC
05.2024 - 02.2025
Virtual Assistant
Thomas and Company
07.2023 - 05.2024
Customer Service
Palmetto Cabinetry and Flooring
09.2022 - 02.2023
Guest Services
Topgolf Myrtle Beach
02.2019 - 05.2021
Manager
Bojangles
06.2017 - 02.2019
Manager
Chick-fil-A
05.2016 - 06.2017
High School - undefined
Aynor High School
Associate of Arts -
Horry Georgetown Technical College (Official Page)