Alyssa Dingley
Rock Hill
Summary
Detail-oriented and highly organized professional with experience as a Dental Assistant, seeking to transition into an administrative role. Skilled in scheduling, patient coordination, record management, and customer service. Proven ability to manage busy office environments, maintain accurate documentation, and provide excellent support to both clients and team members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Oral Surgery Assistant
Sharma Oral Surgery
Charlotte
03.2023 - Current
- Managed patient scheduling, confirmations, and appointment coordination
- Maintained accurate patient records and updated files in digital systems
- Handled front desk duties including answering phones and greeting patients
- Assisted with insurance verification and processing patient information
- Coordinated communication between patients, dentists, and staff
- Ensured smooth daily office operations in a high-volume environment
- Maintained strict confidentiality of patient records (HIPAA compliance)
- Assisted surgeons during oral procedures and ensured necessary instruments were available.
- Prepared patients for surgery by reviewing medical histories and explaining procedures.
- Managed scheduling of surgical appointments to optimize workflow efficiency.
Insurance Coordinator
Carolina Smile Dentistry
Rock Hill
05.2020 - 02.2023
- Verified patient insurance eligibility, benefits, and coverage details to ensure accurate billing and reimbursement
- Processed and submitted insurance claims in a timely manner, reducing delays and improving cash flow
- Followed up on outstanding, denied, or rejected claims and resolved discrepancies with insurance providers
- Communicated with patients to explain coverage, benefits, and out-of-pocket expenses
- Maintained accurate and up-to-date patient insurance records in electronic systems
- Coordinated with insurance companies to obtain authorizations and pre-certifications for procedures
- Reviewed and ensured proper coding (CPT/ICD) for claims submission and compliance
- Assisted with billing operations, including payment posting and account reconciliation
- Handled appeals and resubmissions to maximize claim approvals and reimbursements
- Provided exceptional customer service while addressing patient billing inquiries and concerns
Insurance Specialist
Colletto eye care
Rock Hill
08.2018 - 05.2020
- Specialized in insurance verification for all medical and vision insurance, as well as filing all claims for two offices.
- Submitted insurance payments including EFTs and checks.
- Follow up on all reports for insurance claims and Medicare appeals.
- Assisted in everyday tasks, including answering phones, emails, faxes, and referrals.
- Assist in glass alignment and fittings.
Front Desk Supervisor
Four Point by Sheraton
Charlotte
08.2018 - 05.2019
- Checked people in and out of the hotel.
- Handled phone, email, and fax.
- Handled and resolve all guest recovery issues.
- Scheduled front desk staff and coordinated the shuttle drivers.
- Stocked and ordered any supplies needed.
- Assisted with housekeeping inspections and covered a variety of positions when short staffed.
Operations Manager
Hotel Florence
Florence
04.2015 - 01.2018
- Oversaw daily hotel operations, ensuring smooth functioning of front desk, housekeeping, maintenance, and guest services
- Supervised and trained staff, improving team performance and maintaining high service standards
- Monitored guest satisfaction and resolved complaints promptly to enhance overall guest experience
- Managed room inventory, reservations, and occupancy rates to maximize revenue
- Developed and implemented operational policies and procedures to improve efficiency
- Coordinated with department heads to ensure seamless communication and service delivery
- Controlled budgets, tracked expenses, and optimized cost-efficiency without compromising quality
- Ensured compliance with health, safety, and company regulations
- Analyzed performance metrics and prepared reports for senior management
- Led hiring, scheduling, and performance evaluations for hotel staff
Education
Business/Accounting -
York Technical College
Rock Hill, SCDental Assisting - Certified Dental Assistant
Dental assistnat charlotte
Charlotte, NCMedical Billing & Coding - Certificate of Completion
Sarasota Country Technical Institute
Sarasota, FLSkills
- Office Administration
- Scheduling & Calendar Management
- Customer Service & Client Relations
- Data Entry & Record Keeping
- Phone & Email Communication
- Microsoft Office (Word, Excel, Outlook)
- Insurance Verification & Billing Support
- Multitasking in Fast-Paced Environments
- ICD-10
Certification
- BLS Certification
- Dental anesthesia assistant national exam,
- ACLS Certification
- X-Ray Certification
- Radiology Certification
- AED Certification
- CPR Certification
- Certified Dental Assistant
Timeline
Oral Surgery Assistant
Sharma Oral Surgery
03.2023 - Current
Insurance Coordinator
Carolina Smile Dentistry
05.2020 - 02.2023
Insurance Specialist
Colletto eye care
08.2018 - 05.2020
Front Desk Supervisor
Four Point by Sheraton
08.2018 - 05.2019
Operations Manager
Hotel Florence
04.2015 - 01.2018
Business/Accounting -
York Technical College
Dental Assisting - Certified Dental Assistant
Dental assistnat charlotte
Medical Billing & Coding - Certificate of Completion
Sarasota Country Technical Institute