Alyssa Harbison
Summerville
Summary
Dynamic and results-driven professional with extensive experience at a prestigious hotel/resort and private member clubs. Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment. Dedicated and motivated to increasing morale, team experience, and success of all Banquet and Events operations to excel in optimal growth of the establishment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banquets & Events Assistant Manager
Daniel Island Club
Charleston, SC
03.2025 - Current
- Coordinated and led daily operations to ensure seamless member experiences.
- Assisted in staff training to enhance service quality and efficiency.
- Developed training materials for new hires, fostering a supportive learning environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Created, executed and initiated all banquet event orders.
- Booked and led multiple weddings, corporate events and private events.
- Implemented process improvements that increased team productivity and morale.
Food & Beverage Manager
Daniel Island Club
Charleston, SC
03.2024 - 03.2025
- Developed and implemented seasonal menus to enhance guest experiences.
- Trained and mentored staff on service standards and food safety protocols.
- Managed inventory levels, ensuring consistent availability of supplies and ingredients.
- Collaborated with culinary team to create innovative dining events and promotions.
- Monitored dining room operations to maintain quality service and customer satisfaction.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Maintained a clean, safe, and welcoming environment for patrons, members to strict health code regulations.
- Implemented creative solutions during peak hours or busy seasons.
- Managed the biggest outlet within the Daniel Island Club that serviced anywhere from 500-1500 members a day.
- Executed private events and club functions within the outlet.
- Created and maintained member relationships that enhanced the overall experience of the outlet.
Banquet and Events Administrator
Kiawah Island Golf Resort - The Sanctuary
Kiawah Island, SC
01.2022 - 03.2024
- Managed administrative tasks to ensure efficient operations and guest satisfaction.
- Coordinated scheduling and logistics for events, enhancing service delivery and customer experience.
- Streamlined office procedures, improving workflow efficiency and reducing processing times.
- Maintained accurate records of reservations, ensuring data integrity and accessibility for team members.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Streamlined office operations by implementing new filing system, significantly reducing retrieval times.
- Streamlined invoice processing, reducing average payment turnaround time.
Clubhouse Manager
Holly Hill Golf Club
Holly Hill, SC
01.2020 - 01.2022
- Supervised daily operations to ensure exceptional member and guest service and satisfaction.
- Collaborated with vendors to negotiate contracts, securing favorable terms for the club.
- Led strategic initiatives to enhance member experience and drive retention rates.
- Analyzed feedback to identify areas for improvement in clubhouse services.
- Implemented inventory management systems, reducing costs and minimizing waste.
- Established clear expectations for staff performance through comprehensive job descriptions, goal setting, and ongoing feedback sessions.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
- Overhauled food service offerings resulting in improved guest satisfaction scores by working closely with the culinary team on menu development and presentation standards.
- Maximized customer satisfaction by promptly resolving issues and concerns in a professional manner.
- Boosted overall club atmosphere with the creation of engaging social programs and activities for members to enjoy.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Managed staff schedules, optimizing resource allocation for peak efficiency.
- Coordinated events and functions, enhancing member engagement and club visibility.
- Developed training programs for new employees, fostering a culture of excellence.
Pro Shop Attendant/Maintenance Supervisor
Holly Hill Golf Club
Holly Hill, SC
06.2016 - 01.2020
- Managed daily operations of pro shop, ensuring efficient customer service and product availability.
- Assisted customers with equipment selection and provided expert advice on golf accessories.
- Coordinated inventory management, maintaining stock levels for optimal sales performance.
- Oversaw daily operations of grounds crew to ensure timely completion of maintenance tasks.
- Developed and executed seasonal planting strategies to improve course aesthetics and sustainability.
- Evaluated soil quality and made recommendations for fertilization to enhance grass health and growth.
- Conducted regular inspections of equipment to ensure proper function, reducing downtime due to malfunctions or necessary repairs.
- Maintained optimal course conditions for golfers through regular mowing, edging, and trimming of greens, tees, and fairways.
- Oversaw point-of-sale system operations, ensuring accurate transaction processing and reporting.
- Implemented pest control measures to promote healthy turf and enhance playing conditions.
- Operated mowing equipment to maintain greens, fairways, and tees in optimal condition.
- Assisted in irrigation system maintenance, ensuring consistent water distribution across the course.
- Trained and mentored junior staff on best practices for landscape maintenance and safety protocols.
Education
Bachelor of Arts - Hospitality And Tourism
Charleston Southern University
Charleston, SC05-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Workload management
- Conflict resolution
- Goal setting
Affiliations
CMAA - Club Managers Association of America
Certification
- ServeSafe Certified
- CPR/AED Certified
Languages
Spanish
Limited Working
Timeline
Banquets & Events Assistant Manager
Daniel Island Club
03.2025 - Current
Food & Beverage Manager
Daniel Island Club
03.2024 - 03.2025
Banquet and Events Administrator
Kiawah Island Golf Resort - The Sanctuary
01.2022 - 03.2024
Clubhouse Manager
Holly Hill Golf Club
01.2020 - 01.2022
Pro Shop Attendant/Maintenance Supervisor
Holly Hill Golf Club
06.2016 - 01.2020
Bachelor of Arts - Hospitality And Tourism
Charleston Southern University