Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Holden

Seneca

Summary

Detail-focused Technical Assistant lends expert helping hand to installing, running and managing complex hardware and software deployments. Brings one year of experience detecting, fielding and resolving support needs. Marries problematic installations to pull optimum performance. Extensive understanding of common IT performance degradation issues to serve as face of tech support department. Detail-oriented approach to assembling and customizing products according to specific organizational need.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Hardworking Deli Clerk in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Tech Support

Concentrix
01.2024 - Current
  • Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
  • Provided exceptional support for clients during implementation, resolving technical issues promptly.
  • Offer support for both mobile devices and operating Inuit systems.
  • Assisted by offering troubleshooting tips via email and screen share assistance.

Grocery Delivery Driver

Spark Delivery
01.2020 - Current
  • Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
  • Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
  • Developed strong relationships with both store employees and customers which resulted in receiving positive reviews and recommendations leading to an increase in overall delivery requests.
  • Stayed informed on store promotions and inventory allowing for the provision of helpful suggestions to customers during order placement and increasing their satisfaction levels.
  • Accepted order notification on mobile device.
  • Accurately followed the list provided by the customer, to delivery items needed.
  • Promptly delivered the customers needed items in a timely manner and following the directions the customer offers for an efficient delivery experience

Tech Support

Conduent
07.2023 - 12.2023
  • Provided expert technical support to clients, addressing complex issues and ensuring optimal system performance.
  • Provided technical support with mobile devices, offering troubleshooting tips to resolve issues.
  • Escalated calls when necessary for technical issues exceeding resolve from troubleshooting

Customer Service Representative

Sutherland Global
01.2022 - 02.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Scheduled appointments for customers needing assistance setting up or disconnecting utilities.
  • Initiated accounts.
  • Assisted customers with changing passwords and emails to their online accounts.

Deli/Cashier Assistant

Food Lion
02.2015 - 01.2022
  • Prepared fresh food items according to established recipes and guidelines for consistent quality.
  • Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.
  • Enhanced customer satisfaction by efficiently processing deli orders and payments.
  • Prepared deli items per customer requests using proper bakery equipment.
  • Kept deli items fresh and stocked per demand.
  • Fulfilled orders accurately and with correct portion size to prevent shrink.
  • Maximized customer loyalty by remembering preferences and engaging in friendly conversations during transactions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Learned other teammates' work tasks to train as backup.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained accurate cash register transactions, minimizing discrepancies and ensuring financial integrity.
  • Helped train new employees on deli procedures and best practices for high-quality performance.
  • Assisted in inventory management, helping to maintain appropriate stock levels for optimal sales.

Education

High School Diploma -

Seneca High School
Seneca, SC
06.2011

Skills

  • Technical aptitude
  • SMART Technology
  • Construction Document Technologist
  • Information Technology Infrastructure
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Data Entry
  • Problem Resolution
  • Call center experience
  • Money handling abilities
  • Microsoft Excel
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Product Knowledge
  • Team Development
  • Documentation
  • Data Collection
  • Staff Training
  • Technical Support
  • Route Planning Abilities
  • Strong time management
  • Patience and Empathy
  • Reliability and punctuality
  • Clean Driving Record
  • Quality Assurance Controls
  • Delivery Scheduling

Timeline

Tech Support

Concentrix
01.2024 - Current

Tech Support

Conduent
07.2023 - 12.2023

Customer Service Representative

Sutherland Global
01.2022 - 02.2023

Grocery Delivery Driver

Spark Delivery
01.2020 - Current

Deli/Cashier Assistant

Food Lion
02.2015 - 01.2022

High School Diploma -

Seneca High School
Alyssa Holden