Alyssa Lorah
Myrtle Beach
Summary
Dynamic sales leader with proven expertise in store operations at Tiki Jims. Adept at driving team performance and enhancing customer satisfaction through strong leadership and critical thinking. Skilled in drawer counting and problem-solving, consistently achieving operational excellence while fostering a collaborative environment. Committed to delivering results and exceeding expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Lead Keyholder
Tiki Jims
North Myrtle Beach
10.2020 - 06.2024
- Greeted customers to determine wants or needs.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Assisted in general housekeeping to maintain store image.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Handled returns and exchanges according to company policies.
Customer Service Cashier
Moes Southwestern Grill
Robinson
04.2018 - 07.2019
- Greeted guests and provided customer service.
- Identified and resolved customer service issues.
- Processed customer payments quickly and returned exact change and receipts.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
Restaurant Hostess
Armstrongs
Moon
05.2016 - 04.2017
- Took reservations from patrons by phone or online.
- Accepted payments from guests for dine-in and take-out foods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Associate
Aeropostale
Robinson
06.2015 - 03.2016
- Placed special orders or called other stores to find desired items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Processed transactions using a point-of-sale system.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Conducted inventories on a regular basis to track stock levels.
- Helped customers find specific products, answered questions, and offered product advice.
- Collected payments and provided accurate change.
- Maintained cleanliness of store environment including floors, windows, displays.
Education
Associate of Arts - Arts
Eastern Gateway Community College
Steubenville, OH05-2021
BBM (Bachelor of Business Managment) - Business Management
Central State University
Wilberforce, OHSkills
- Store operations
- Strong leadership
- Team management
- Drawer counting
- Opening and closing coordination
- Sales coaching
- Flexibility
- Time management
- Critical thinking
- Problem solving
- Teamwork
Certification
- Certified in Word and Excel programs
- CPR Certified
Timeline
Sales Lead Keyholder
Tiki Jims
10.2020 - 06.2024
Customer Service Cashier
Moes Southwestern Grill
04.2018 - 07.2019
Restaurant Hostess
Armstrongs
05.2016 - 04.2017
Associate
Aeropostale
06.2015 - 03.2016
Associate of Arts - Arts
Eastern Gateway Community College
BBM (Bachelor of Business Managment) - Business Management
Central State University
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