Alyvia Ruskin
Aiken
Summary
Organized professional with over 5 years of experience in customer service and administrative support within fast-paced environments. Proficient in phone communication, data entry, and multitasking, ensuring a welcoming atmosphere for clients and staff. Tech-savvy and dependable, with a proven ability to quickly learn new systems. Aiming to leverage strong interpersonal and office coordination skills in a front desk or receptionist position.
Overview
7
7
years of professional experience
Work History
Customs Brokerage Representative-Remote
UPS
Aiken
10.2022 - Current
- Prepare and submit customs entries, applying Harmonized Tariff Schedule (HTS) codes and working with government agencies for clearance
- Troubleshoot documentation discrepancies and communicate with clients, carriers, and foreign points of origin
- Monitor shipment statuses, coordinate with internal teams, and resolve delays or finance/accounting reconciliation issues
- Maintain organized digital records via imaging systems and produce reports and analytics
- Stay updated on evolving customs regulations and advise clients accordingly
- Provide guidance to newer team members and contribute to process improvement initiatives
Shift Leader / Certified Trainer
Wild Wing Café
Aiken
10.2021 - 10.2022
- Supervised team operations during high-volume shifts, ensuring top-tier customer service.
- Chosen as a Certified Trainer to help open a new location in Charlotte, NC.
- Trained and mentored new employees on company standards and procedures.
- Maintained a fun, efficient atmosphere, with clear communication and leadership.
- Trained new employees in job duties, safety procedures, and company policies.
Sales Associate
Old Navy
Aiken
07.2019 - 05.2021
- Assisted customers with product selection and transactions while maintaining a clean and organized sales floor.
- Processed merchandise and restocks efficiently in a team setting.
- Promoted brand loyalty, and upheld company policies.
- Operated the cash register and POS to handle purchases, refunds, and exchanges for customers.
- Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges, and security practices.
Cashier / Server
Shane’s Rib Shack
Aiken
06.2018 - 06.2019
- Provided friendly and accurate service in a fast-paced restaurant setting.
- I took and prepared orders, handled payments, and maintained a clean dining environment.
- Balanced multiple tasks with a strong work ethic and attention to customer satisfaction.
- Operated the cash register and accurately processed payments, returns, and exchanges.
Education
High School Diploma -
Aiken High School
Aiken, SC01.2019
Skills
- Communication skills (phone and in-person)
- Positive attitude and energy
- Quick learner and focus
- Assertiveness under pressure
- Data entry and computer proficiency
- Multitasking and leadership
- Telephone systems expertise
- Customer service excellence
- Typing speed and efficiency
References
Available upon request.
Timeline
Customs Brokerage Representative-Remote
UPS
10.2022 - Current
Shift Leader / Certified Trainer
Wild Wing Café
10.2021 - 10.2022
Sales Associate
Old Navy
07.2019 - 05.2021
Cashier / Server
Shane’s Rib Shack
06.2018 - 06.2019
High School Diploma -
Aiken High School
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