Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Amaia Horton

Florence

Summary

Hospitality professional with a talent for creating seamless guest experiences and delivering high-level service. Skilled in maintaining a warm, welcoming atmosphere and efficiently managing guest interactions. Reliable team player with a focus on collaborative success. Professional retail worker with experience in handling transactions, providing exceptional customer service, and maintaining clean and organized workspaces. Emphasis on teamwork and ability to adapt to changing needs for results. Excellent communication skills and natural ability to connect with people. Eager to learn and grow in a customer service environment. Solid understanding of basic customer service principles and quick adaptation to new systems and processes. Ready to utilize and enhance communication and problem-solving skills in a Customer Service Operator role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess

Amaro Italian bistro and cocktail
09.2023 - 01.2025
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Completed daily side work and opening and closing duties without fail.

Cashier/Customer Service

Pelican Snowballs
03.2022 - 10.2022
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Customer Service

Sky Zone
04.2021 - 06.2021
  • Provided exceptional customer service, ensuring positive experiences for all members.
  • Followed up with customers about customer service.
  • Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.
  • Provided exceptional customer service, addressing client queries promptly and efficiently.
  • Delivered exceptional customer service, addressing patient inquiries promptly and professionally.

Cashier/Customer Service

Auntie Anne's
03.2019 - 02.2020
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

Cashier/Customer Service

Kings Dominion
03.2019 - 08.2019
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Used POS system to enter orders, process payments and issue receipts.

Education

High school diploma -

George Wythe High School
Richmond, VA
06.2021

Skills

  • Cooking

  • Cashiering

  • Food Preparation

  • Kitchen Experience

  • Meal Preparation

  • Food Service

  • Caregiving (5 years)

  • Caregiving

  • Laundry

  • Food Handling

  • Front desk

  • Food Safety

  • POS

  • Basic math

  • Retail sales

  • English

  • Customer service

  • Inside sales

  • Guest services

  • Cleaning Experience

  • Cash Handling

  • Merchandising

  • Host/Hostess

  • Restaurant Experience

  • Busser

  • Phone etiquette

  • Patience and empathy

  • Effective multitasking

Certification

Food Handler Certification

Assessments

  • Customer focus & orientation — Proficient
  • November 2022
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Customer service — Proficient
  • Identifying and resolving common customer issues
  • Building relationships for childcare providers — Proficient
  • December 2022
  • Building positive and productive relationships with families of children ages 0-3
  • August 2020
  • Early childhood development — Proficient
  • Knowledge of the development of children ages 0-3 and of ways to foster that development
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Hostess

Amaro Italian bistro and cocktail
09.2023 - 01.2025

Cashier/Customer Service

Pelican Snowballs
03.2022 - 10.2022

Customer Service

Sky Zone
04.2021 - 06.2021

Cashier/Customer Service

Auntie Anne's
03.2019 - 02.2020

Cashier/Customer Service

Kings Dominion
03.2019 - 08.2019

High school diploma -

George Wythe High School

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Amaia Horton