Amanda Canady
Campobello
Summary
Dedicated Front Office Coordinator skilled in customer service, front office operations, and sensitive information handling. Proven ability to streamline patient flow and resolve inquiries, ensuring optimal patient satisfaction and collaboration with medical staff.
Overview
6
6
years of professional experience
Work History
Front Office Coordinator
Dr. Wanda Starlings Office
Landrum, SC
09.2023 - Current
- Coordinated front office operations to enhance patient flow and scheduling efficiency.
- Managed patient inquiries and resolved issues with professionalism and empathy.
- Implemented electronic health record systems, improving documentation accuracy and retrieval speed.
- Trained new administrative staff on office procedures and software usage for streamlined workflows.
- Developed patient communication protocols, ensuring timely follow-up and appointment reminders.
- Monitored inventory supplies, optimizing procurement processes to maintain operational readiness.
- Collaborated with medical staff to align front office functions with clinical operations for improved care delivery.
- Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
- Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
- Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
Infant Room Teacher
Precious Jewels Learning
Greer, SC
01.2020 - 08.2023
- Developed and implemented age-appropriate lesson plans to foster cognitive and motor skills.
- Created a nurturing environment that promoted social interaction and emotional development among infants.
- Collaborated with families to support each child's unique needs and developmental milestones.
- Monitored infants' progress, ensuring adherence to health and safety regulations in the classroom.
- Established routines that encouraged positive behavior and emotional regulation among infants.
- Conducted regular assessments to evaluate individual growth, adjusting strategies as needed for optimal outcomes.
- Maintained confidentiality of children, family information and staff.
- Boosted motor skill development with daily physical activities tailored to individual abilities and needs.
- Participated in professional development opportunities focused on enhancing knowledge of infant care practices.
Education
High School Diploma -
Dorman High School
Spartanburg, SCSkills
- Customer service expertise
- Customer service
- Reception duties
- Front office management
- Insurance verification
- Office management
- File organization
- Office organization
- Calendar management
- Filing
- Patient relations
- Scheduling appointments
- Document management
- Opening and closing offices
- Record preparation
- Call routing
- Information protection
- Sensitive information handling
- Exceptional communication
- Departmental support
- Mail sorting
- Maintaining confidentiality
- Problem-solving capacity
- Filing understanding
- Switchboard experience
- Time management proficiency
- Microsoft office
- Scheduling
- Data entry
Timeline
Front Office Coordinator
Dr. Wanda Starlings Office
09.2023 - Current
Infant Room Teacher
Precious Jewels Learning
01.2020 - 08.2023
High School Diploma -
Dorman High School