Amanda Ellison
Elgin
Summary
Dedicated customer service representative with proven skills in problem resolution and active listening. Committed to enhancing customer satisfaction and fostering loyalty through effective communication.
Overview
12
12
years of professional experience
Work History
CSR
QuikTrip
Blythewood, SC
02.2022 - 02.2025
- Assisted customers with inquiries, providing accurate information and effective solutions to enhance satisfaction.
- Processed transactions efficiently, ensuring accuracy in cash handling and inventory management.
- Resolved customer complaints through active listening and problem-solving techniques, fostering loyalty.
- Collaborated with team members to maintain store cleanliness and organization, promoting a welcoming environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selections, resulting in improved satisfaction levels.
- Collaborated with team members to enhance service quality and operational efficiency.
- Maintained comprehensive knowledge of products to provide informed recommendations.
Delivery Driver
Jimmy Johns Gourmet Subs
Columbia, SC
06.2021 - 02.2022
- Delivered orders promptly, ensuring customer satisfaction and adherence to service standards.
- Maintained accurate records of deliveries and inventory for operational efficiency.
- Navigated routes efficiently, optimizing delivery time and reducing fuel costs.
- Assisted in training new drivers on best practices for delivery and customer interaction.
- Handled cash transactions securely, ensuring accuracy in financial reporting.
- Collaborated with team members to streamline delivery processes and enhance service quality.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Lead CSR
Circle K
Elgin, SC
02.2018 - 05.2021
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented process improvements that increased workflow productivity and reduced service delays.
- Resolved customer inquiries and complaints efficiently, fostering positive relationships with patrons.
Office Manager
System Star Solutions
Camden, SC
11.2012 - 01.2014
- Streamlined office operations, enhancing communication and workflow efficiency across departments.
- Managed scheduling and coordination of meetings, optimizing executive time management.
- Implemented new filing system, improving document retrieval speed and accuracy.
- Trained and mentored junior staff on administrative procedures and best practices.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
No Degree - Legal Studies
Purdue Global Online
High School Diploma -
Brookland-Cayce High School
Cayce, SC07-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Call management
- Follow-up skills
- Product knowledge
- Paperwork processing
- Documentation
- Administrative support
- Microsoft PowerPoint
- Staff training
- Live chat support
- Dispute resolution
- Filing
- Clerical support
Timeline
CSR
QuikTrip
02.2022 - 02.2025
Delivery Driver
Jimmy Johns Gourmet Subs
06.2021 - 02.2022
Lead CSR
Circle K
02.2018 - 05.2021
Office Manager
System Star Solutions
11.2012 - 01.2014
No Degree - Legal Studies
Purdue Global Online
High School Diploma -
Brookland-Cayce High School