Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amanda Hamilton

Ladson

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology, scheduling, and other qualities. Ready to bring 10 plus years of relevant work experience to your team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Access Representative

HCA
04.2025 - 06.2025
  • Coordinated appointment scheduling ensuring optimal utilization of healthcare resources.
  • Provided training and mentorship to new customer service representatives, enhancing team performance.
  • Implemented process improvements to streamline patient communication workflows.
  • Collaborated with healthcare providers to address and resolve patient concerns efficiently.
  • Maintained accurate records in electronic health record systems to ensure compliance with regulations.
  • Led initiatives to enhance customer experience through the development of best practice guidelines.
  • Analyzed feedback from patients to improve service delivery and enhance satisfaction levels.

Dispatcher

Fogel Services
01.2025 - 04.2025
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high volumes of inbound calls while maintaining service quality standards.
  • Documented interactions in CRM systems to ensure accurate record-keeping and follow-up.
  • Trained new team members on best practices for customer engagement and support processes.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.

Mechanic/Quality Inspector

Redi-Group
11.2024 - 01.2025
  • Followed detailed instructions on blueprints and schematics during re-work process.
  • Remove bolts and disassemble turbocharger components.
  • Reassemble turbocharger ensuring all parts are secure and functional.
  • Inspect parts for quality and ensure my work was performed to high standards.
  • Examining the engine focusing on detecting any leaks in the cooling and oil lines.
  • Thorough visual inspections and use of diagnostic tools to detect any signs of damage to the connections that may cause any leaks.
  • Document findings, report issues promptly that may need corrective actions.
  • Qualified in quality and dexterity in all work.

Team Member

Volvo Cars
02.2024 - 07.2024
  • Rotated through various positions on the assembly line as needed by management.
  • Monitored assembly line operations to detect any issues or malfunctions.
  • Followed detailed instructions on blueprints and schematics during assembly processes.
  • Reported any potential hazards or areas of improvement to supervisors immediately.
  • Maintained accurate records of production output, scrap rates, and other data.
  • Cleaned tools, equipment, and workstations as needed throughout shift.
  • Inspected incoming raw materials prior to use in order to ensure quality assurance.

Certified Medical Assistant

Roper Express Care
11.2019 - 02.2022
  • Recorded patient's physical symptoms, vitals, medical, surgical, and social history accurately and securely in the electronic health record system while prioritizing confidentiality.
  • Documenting placement of vaccines, injections, and medications that I administered to patients, per provider's orders.
  • Completing, sending off insurance/disability forms using confidential and fast-past actions
  • Scheduling/verifying patient’s appointments and referrals in a fast paced, timely manner

Customer Service Representative Lead

Circle K
08.2016 - 12.2020
  • Maintaining a positive, empathetic, and professional attitude with customers and staff at all times
  • Knowing our products and promotions inside and out, while upselling products
  • Registers sales on a cash register by scanning items, itemizing and totaling customers’ purchases
  • Resolves customer issues and answers questions
  • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers
  • Processing orders, forms, applications, and requests
  • Ensure customer satisfaction and provide professional customer support at all times.

Certified Medical Assistant

MUSC Orthopedics
10.2016 - 11.2019
  • Obtain patient's vitals, document patient's physical symptoms, all while using confidentiality
  • Enter vitals, medical and surgical histories into electronic health records
  • Answer incoming patient calls, making outbound calls to patients all within a timely amount of time
  • Completing Physician’s orders within a timely manner, Responding promptly to patient inquiries
  • Keeping records of patients’ interactions, transactions, comments, and complaints
  • Communicating and coordinating with colleagues and patients as necessary
  • Completing, sending off insurance/disability forms using confidential and fast-past actions
  • Scheduling/verifying patients appointments and referrals in a fast paced, timely manner
  • Ensure patient satisfaction, and remaining professional at all times.

Customer Service Representative

Dial America
03.2014 - 07.2018
  • Made inbound/outbound calls in a fast paced setting in regards to health insurance benefits and credit card offers
  • Identifying and resolving customer issues using problem-solving skills
  • Upselling products and/or services to the customer, including; health insurance/credit cards
  • Continually maintaining a working knowledge of our clients’ products, services and promotions that would benefit them
  • Documenting all customer information, communications and sales in a computer system in a timely manner
  • Ensure customer satisfaction and provide professional customer support.

Education

High School Diploma -

Dorchester County Adult Education
01.2012

Certified Medical Assistant - undefined

Trident Technical College
04.2016

Skills

  • Call Center Operations
  • Data Entry
  • Cross-Selling and Upselling
  • Inbound and Outbound Calling
  • Technical Support
  • High-energy attitude
  • Scheduling
  • Appointment Scheduling
  • Complaint Handling
  • Quality Control
  • Patient registration
  • HIPAA compliance
  • Insurance verification
  • Customer service
  • Multitasking and organization
  • Phone and email etiquette
  • Reliability and dedication

Certification

  • WorkKeys Certificate - Silver Level, Dorchester County Adult Education, 2013-02-01
  • Safety Certificate, National Institute for Occupational Safety and Health, 2013-01-01

Timeline

Patient Access Representative

HCA
04.2025 - 06.2025

Dispatcher

Fogel Services
01.2025 - 04.2025

Mechanic/Quality Inspector

Redi-Group
11.2024 - 01.2025

Team Member

Volvo Cars
02.2024 - 07.2024

Certified Medical Assistant

Roper Express Care
11.2019 - 02.2022

Certified Medical Assistant

MUSC Orthopedics
10.2016 - 11.2019

Customer Service Representative Lead

Circle K
08.2016 - 12.2020

Customer Service Representative

Dial America
03.2014 - 07.2018

Certified Medical Assistant - undefined

Trident Technical College

High School Diploma -

Dorchester County Adult Education

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Amanda Hamilton