Amanda Jeffers
Lancaster
Summary
Certified Registered Medical Assistant with extensive hands-on experience in patient care, and administrative duties. Strong focus on team collaboration and achieving optimal patient outcomes. Known for reliability and adaptability in fast-paced healthcare environments. Skilled in clinical procedures, minor Dermatology surgeries , patient communication, and medical record management.
Highly motivated and committed with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant, in Dermatology
Cameron Regional Medical Center
01.2023 - 05.2025
- Room patients and take vitals
- Scribe for the dermatologist and help with patient care during the visit or surgery.
- Assists the dermatologist with biopsies, and surgeries for skin cancer, pre cancerous spots, and cyst.
- Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
- Supported ongoing quality improvement initiatives within the practice through active participation in staff meetings, professional development opportunities, and continuous self assessment.
- Reduced wait times for patients by promptly processing lab results and updating medical charts.
- Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
- Improved patient satisfaction with compassionate and attentive support during appointments and follow-up calls.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Small business owner & maker of 3D tumbler cup’s, shirts and more
CupCakeCups Tumblers & More
05.2021 - Current
- Run vendor events
- Book shows and put vendor shows on for other craft makers
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
CAM clearance store assistant manager
DILLARDS
07.2017 - 04.2021
- CAM's are responsible for opening and closing the store
- I assign the teams their jobs for the day, processing trucks, and merchandising the store
- I also do the cash when needed
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Operated POS system to process payments and provide receipts.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Displayed merchandise by arranging in appealing ways to boost sales.
Cosmetic Business Manager
DILLARDS COSMETICS
08.2018 - 04.2020
- Delivered exceptional customer service to Service department
- Interacted and worked well with employees and customers
- As a business manager I helped the cosmetics teams with their events, and gifts
- Conducted regular team meetings to share information on goals, targets, and accomplishments.
- Collaborated with regional managers to develop effective sales strategies for local markets.
- I also took weekly corporate calls and came up with a game plan to increase sales
- Enhanced customer satisfaction by providing personalized consultations and product recommendations.
- Established a positive work environment by fostering open communication among team members.
- Evaluated employee performance regularly, providing constructive feedback geared towards continuous improvement in job skills and abilities.
- Organized special events such as product launches or charity fundraisers to increase brand awareness within the community.
- Trained new staff members on company policies, procedures, and best practices to improve overall team performance.
- Boosted sales by implementing innovative marketing strategies and promotional events.
Patient Care Technician
INTERNAL MEDICINE
07.2010 - 01.2011
- Performed as team member in assisting with safe and effective patient care
- Demonstrated excellent communication skills, including active listening
- Imported registration documents into patient's electronic health record
- Assisted physicians and nurse practitioners with minor, in-office procedures
- Obtained and recorded vital signs, weights and heights
- Incorporated time management and prioritized for efficiency and productivity
- Promoted patients independence by establishing patient care goals
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
Bookkeeper
ANDY'S AUTO
01.2011 - 06.2017
- Support management with accounting and administrative tasks
- Interacted with customers and resolved customer complaints
- Processed timesheets for employees
- Tracked petty cash, daily cash deposits and cash on hand
- Collaborated with team members to encourage teamwork
Education
Associate in Science (A.S.) - Clinical Medical Assisting/LPN
Vatterott College
Saint Joseph, MO05.2009
Skills
- Medical assistant knowledge
- Vital signs monitoring
- HIPAA compliance
- Small business operations
- Specimen labeling
- Sterile technique
- Planning and execution
- Medical procedures
- Clinical documentation
- Vendor relations
- Medical office procedures
- Business marketing
Certification
- Registered Medical Assistant (RMA) - American Allied Health (AAH).
- Basic Life Support (BLS) - American Heart Association. (needs renewed )
Timeline
Certified Medical Assistant, in Dermatology
Cameron Regional Medical Center
01.2023 - 05.2025
Small business owner & maker of 3D tumbler cup’s, shirts and more
CupCakeCups Tumblers & More
05.2021 - Current
Cosmetic Business Manager
DILLARDS COSMETICS
08.2018 - 04.2020
CAM clearance store assistant manager
DILLARDS
07.2017 - 04.2021
Bookkeeper
ANDY'S AUTO
01.2011 - 06.2017
Patient Care Technician
INTERNAL MEDICINE
07.2010 - 01.2011
Associate in Science (A.S.) - Clinical Medical Assisting/LPN
Vatterott College
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