AMANDA MCMAHON
Charleston
Summary
Operations Manager with extensive experience spanning practice management, recruiting, and marketing within fast-paced, patient-centered environments. Skilled in leading end-to-end operations, talent acquisition, and brand-aligned marketing initiatives that support growth and elevate patient experience. Expertise in optimizing schedules, managing budgets, and leveraging performance metrics to ensure efficient, high-quality daily operations. Proven track record of building and developing high-performing teams through effective recruiting strategies, while also supporting patient acquisition and retention through targeted marketing efforts. Committed to driving continuous improvement, operational excellence, and strong organizational culture while delivering exceptional care and business results.
Overview
6
6
years of professional experience
Work History
Practice Manager
AirSculpt
Miami, FL
06.2025 - Current
- Supervised daily operations in fast-paced, patient-focused environments, ensuring efficiency and consistency
- Managed complex scheduling, staffing, and workflow coordination to support seamless clinic operations
- Developed weekly KPI dashboard tracking revenue, cancellations, and throughput for executive review.
- Oversaw budget management, expense tracking, and financial performance, maintaining costs within 3% of annual targets
- Ensured compliance with regulatory requirements and upheld quality standards, achieving 100% compliance in recent audits
- Identified and implemented process improvements to optimize workflows and increase efficiency, reducing administrative errors
- Lead, trained, and developed team members to build a high-performing and collaborative culture, increasing staff retention rates
- Maintained a strong focus on delivering an exceptional patient experience, reflected in patient satisfaction scores above 95%
Office Manager
A.T Dermatology
Miami, FL
06.2024 - 05.2025
- Managed daily operations of a busy dermatology office, ensuring smooth patient flow and administrative efficiency.
- Coordinated office functions by managing patient appointments, maintaining medical records, and handling correspondence to streamline operations.
- Managed billing and coding for insurance claims, ensuring compliance with healthcare regulations and minimizing claim rejections.
- Analyzed patient feedback and service performance data to recommend improvements and enhance patient satisfaction.
- Pursued new business opportunities by analyzing market trends and competitor activities, contributing to strategic growth in the dermatology sector.
- Reconciled daily deposit logs and patient payments, closing discrepancies before end-of-day.
Marketing and Communications Manager
Dannemora Federal Credit Union
Plattsburgh, NY
07.2022 - 04.2024
- Created and managed engaging content for company website and social media channels to enhance online presence.
- Processed charitable contribution inquiries and crafted press materials for sponsored events to promote community engagement.
- Worked closely with other local businesses on fundraising and community development.
- Utilized google analytics to track company data.
- Led quarterly email campaigns that increased member engagement by expanding segmented subject lines and content.
Event Sales and Marketing Manager
Party Plus Events
Plattsburgh, NY
12.2019 - 07.2022
- Executed sales, planning, and delivery of diverse events, enhancing client engagement.
- Developed and maintained client relationships to enhance service delivery.
- Gathered post-event feedback and compiled reports to identify actionable areas for improvement.
- Handled communication and coordination of deliveries with suppliers.
- Coordinated on-site logistics for 200+ guest events, reducing setup time and late arrivals.
Education
State University of New York at Albany
Skills
- Schedule management
- Budget oversight
- Staff management
- Workflow management
- Employee performance
- Strategic planning
- Staff development
- Regulatory compliance
- Marketing
- Practice management
Timeline
Practice Manager
AirSculpt
06.2025 - Current
Office Manager
A.T Dermatology
06.2024 - 05.2025
Marketing and Communications Manager
Dannemora Federal Credit Union
07.2022 - 04.2024
Event Sales and Marketing Manager
Party Plus Events
12.2019 - 07.2022
State University of New York at Albany