Amanda O'Brien
Greenville
Summary
Dynamic professional with experience in building and furthering client relationships. Successful at boosting portfolio growth, client retention, and customer satisfaction using consultative and personable approach. Strong leader focused on collaborating with internal teams and motivating staff, resulting in increased sales and ideal client experiences.
Overview
8
8
years of professional experience
Work History
Sr Client Solutions Manager
Robert Half
Greenville
03.2024 - Current
- Cultivated and maintained strong client relationships by serving as the primary contact for client accounts across South Carolina and Asheville, NC, driving sales, and fostering business development.
- Oversaw the onboarding and training of new hires, ensuring seamless integration and enhanced team performance.
- Partnered with organizations to effectively address and fulfill their staffing needs.
- Developed and executed strategic account plans to drive client retention and revenue growth.
- Conducted regular business reviews to assess client satisfaction, identify opportunities, and ensure alignment with client goals.
- Resolved client issues and concerns effectively and in a timely manner, ensuring high levels of client satisfaction.
- Developed and implemented proactive outreach strategies to engage potential new clients through cold calling, networking, and leveraging industry contacts.
- Negotiated contracts and agreements to achieve mutually beneficial outcomes, contributing to sustained business growth.
- Managed the sales pipeline and accurately forecasted sales opportunities to drive revenue growth.
- Tracked and reported on key performance indicators (KPIs) to support account growth and new business development.
Sr. Technical Recruiter
Robert Half
Greenville
02.2022 - 03.2024
- Promoted to Practice Director within 7 months, leading team development and overseeing the full recruitment lifecycle.
- Earned the highest recruiter ranking in the tenure group for the first 15 months before being promoted.
- Managed sourcing, recruiting, business development, onboarding, and documentation/contractual agreements for high-level technical candidates.
- Created a training curriculum and acted as the team's technical trainer using a variety of training materials and methods.
- Facilitated regular meetings and performance assessments to evaluate team effectiveness, and drive continuous improvement.
Client Services Manager
Carolina Air, Inc
Beaufort
05.2017 - 02.2022
- Implemented a process to decrease outstanding service agreement invoices by 60 days, and increase renewal rates by 10%.
- Participated in weekly mentorship programs for technicians and leadership development for office teams.
- Developed a comprehensive training schedule incorporating both technical and soft skills.
- Established a comprehensive tracking system for new, potential service agreements, driving customer growth, and boosting recurring business.
- Spearheaded the creation and execution of a system to boost inventory turnover and streamline the supply chain for filter orders.
- Supported HR initiatives by ensuring compliance with updated policies and procedures.
Education
Master of Science - Leadership Development
Western Governors University
Salt Lake City, UT01-2022
Bachelor of Science - Business Administration - Management
University of South Carolina - Beaufort
Beaufort, SC05-2019
Skills
- Client relationship management
- Contract negotiation
- New hire onboarding
- Growth strategies
- Team leadership
- KPI tracking
- Employee training
Affiliations
- Secretary and board member for Greenville Area Development Corp (GADC)
- YoungLife Leader for local high school
- Adult Boulder League
- Leadership Beaufort - Beaufort Regional Chamber of Commerce - class of 2022
- Award winning competitor in dog shows (Rally, Obedience, Scent Work, etc)
Accomplishments
- Silver Club Award - Generated $1mil in revenue for Robert Half in less than 3 years
- Graduated Magna Cum Laude in 3 years (USCB)
- Distinguished Student Award - Human Resources Management (USCB)
- Distinguished Student Award - Strategic Management (USCB)
- Excellence Award - Paper written on Change Management & Innovation (WGU)
References
References available upon request.
Timeline
Sr Client Solutions Manager
Robert Half
03.2024 - Current
Sr. Technical Recruiter
Robert Half
02.2022 - 03.2024
Client Services Manager
Carolina Air, Inc
05.2017 - 02.2022
Master of Science - Leadership Development
Western Governors University
Bachelor of Science - Business Administration - Management
University of South Carolina - Beaufort
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