Amanda Phillips
Wagener
Summary
Diligent Kennel Technician with solid background in animal care. Proven track record in maintaining clean and safe kennel environments and providing compassionate care to animals. Demonstrated ability in handling various breeds and sizes while ensuring their health and well-being through proper feeding and exercise routines.
Overview
8
8
years of professional experience
Work History
Kennel Technician
Sutton Southern Pet Retreat
04.2025 - Current
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Kept animals clean and free of contaminants to promote optimal health.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Fostered positive and calming atmosphere for anxious pets with introduction of soothing music and pheromone diffusers in kennels.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
Team Member
Loves Travel Stop
11.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Reduced wait times for customers by implementing more efficient checkout process.
Kennel Technician
Windchimes Kennel
01.2018 - 01.2022
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
- Supported seamless check-in and check-out process for pets, minimizing stress for animals and owners with efficient, caring service.
- Optimized space utilization within kennel, redesigning animal living areas to maximize comfort and mobility for larger breeds.
- Enhanced animal socialization, pairing compatible dogs for play sessions, which improved behavior and adoptability.
- Provided compassionate care for over 50 dogs and cats, ensuring their comfort and well-being during their stay.
- Strengthened customer trust by delivering detailed updates on their pet's stay, including feeding, behavior, and health status.
- Streamlined medication administration for animals with health conditions, improving health outcomes with meticulous record-keeping.
- Enhanced kennel cleanliness by implementing rigorous daily cleaning schedule, ensuring healthy environment for all animals.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Education
GED
K12 Virtual Academy
Merced, CA01-2021
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Behavior observation
- Safety monitoring
- Animal nutrition proficiency
- Canine behavior
- Feline behavior
- Feeding management
- Walk coordination
- Kennel maintenance
- Exercise management
- Animal bathing
- Attention to detail
- Teamwork and collaboration
- Honest and dependable
- Dependable and responsible
- Excellent communication
- Medication administration
- Active listening
- Human and animal safety
- Feeding and watering
- Animal grooming
- Relationship building
- Critical thinking
- Customer communication
- Food supplement preparation
- Equipment disinfection
- Problem-solving
- Problem identification
- Meal preparation
- Medication documentation
- Task prioritization
- Teamwork
- Time management
Languages
English
Native or Bilingual
Timeline
Kennel Technician
Sutton Southern Pet Retreat
04.2025 - Current
Team Member
Loves Travel Stop
11.2023 - 01.2024
Kennel Technician
Windchimes Kennel
01.2018 - 01.2022
GED
K12 Virtual Academy
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