Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Ramirez

North Augusta

Summary

Accomplished professional with strong communication and leadership capabilities, proficient in addressing intricate customer challenges while maintaining ethical standards. Proven track record of optimizing credit policies, leading to lower delinquency rates and heightened operational efficiency. Dedicated to producing quality outcomes and meeting organizational targets through teamwork and exceptional service. Engaged in continuous professional growth and adaptation in a dynamic workplace.

Overview

26
26
years of professional experience

Work History

Collections & Credit Representative Lead

DOMINION ENERGY SOUTH CAROLINA
Cayce
09.2020 - Current
  • Evaluate creditworthiness and internal risk ratings through comprehensive financial reviews.
  • Prepare quarterly reports detailing revenue in relation to write-offs.
  • Manage monthly remittance statements for collection agencies, and forward them to accounts payable for payment.
  • Handle deceased issues requests via task execution or mail to avert collection activities.

Collections Supervisor

SCANA ENERGY
Aiken
07.2006 - 12.2020
  • Led team of 10-25 employees to successfully recover delinquent accounts
  • Evaluated telephone calls to confirm compliance with quality standards.
  • Managed escalated calls to effectively resolve complex customer issues
  • Managed time entries for direct reports to ensure accuracy in payroll records.
  • Mentored new hires, optimizing onboarding and integration within team.
  • Supported Manager in executing departmental coordination and conducting workflow analysis initiatives.
  • Mentored direct reports, enhancing performance and accountability.

Sr. Collections Analyst

SCANA ENERGY
Aiken
01.2002 - 01.2006
  • Managed large balance commercial accounts
  • Resolved call escalations efficiently
  • Inspired department to achieve targeted goals
  • Facilitated telephone monitoring to ensure and elevate quality
  • Developed and sustained department productivity reports.
  • Managed department operations during supervisor absence
  • Proposed innovative ideas to launch incentive programs.
  • Guided new hire employees in achieving operational proficiency

Customer Service Representative

SCANA ENERGY
Aiken
08.1999 - 01.2002
  • Established new gas accounts
  • Established payment arrangements
  • Resolved customer billing inquiries

Education

Masters - Foundations of Education

Troy State University
Augusta, GA
05.2005

Bachelors of Art - History

Stillman College
Tuscaloosa, AL
12.1992

Skills

  • Microsoft applications
  • Leadership skills
  • Listening skills
  • Communication expertise
  • Written proficiency

Timeline

Collections & Credit Representative Lead

DOMINION ENERGY SOUTH CAROLINA
09.2020 - Current

Collections Supervisor

SCANA ENERGY
07.2006 - 12.2020

Sr. Collections Analyst

SCANA ENERGY
01.2002 - 01.2006

Customer Service Representative

SCANA ENERGY
08.1999 - 01.2002

Masters - Foundations of Education

Troy State University

Bachelors of Art - History

Stillman College

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Amanda Ramirez