Dedicated customer service representative with proven skills in problem resolution and complaint handling. Committed to enhancing guest experiences through active listening and critical thinking.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
American Best Value Inn
Sumter, SC
02.2024 - Current
Assisted guests with check-in and check-out processes, enhancing customer satisfaction.
Responded to guest inquiries and resolved complaints efficiently, fostering positive relationships.
Maintained knowledge of hotel amenities and local attractions, providing accurate information to guests.
Processed reservations through property management system, ensuring data accuracy and efficiency.
Managed cash handling procedures during shifts, adhering to financial protocols diligently.
Guest Service Representative
Live Nation
Charlotte, NC
04.2023 - 10.2025
Delivered exceptional customer service, resolving inquiries and concerns effectively.
Collaborated with team members to streamline event check-in processes.
Developed and implemented strategies to enhance guest experiences at events.
Monitored crowd control measures, enhancing safety protocols during high-attendance events.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Direct Support Professional
Sumter County Disabilities & Special Needs Board
Sumter, SC
08.2024 - 06.2025
Provided individualized support to clients in daily living activities, promoting independence and personal growth.
Developed and implemented personalized care plans, ensuring alignment with client needs and goals.
Trained and mentored new staff on best practices for client interaction and care procedures.
Collaborated with interdisciplinary teams to assess client progress and adapt support strategies accordingly.
Maintained detailed documentation of client interactions, enhancing service delivery and compliance standards.