Amanda Schack
Aiken
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Install Specialist
Prime Therapeutics
07.2024 - 12.2024
- Produced 120 highly detailed patient accounts
- Discovered ten historical record errors, and followed standard operation procedures to correct and then inform the involved parties to minimize further impact
- Designed detailed reports outlining project progress
- Managed multiple client projects simultaneously, ensuring timely completion and optimal results.
- Followed all company policies and procedures to deliver quality work.
Logistic Analyst
Bayer Vegetable R&D
06.2023 - 03.2024
- Streamlined project initiation process by creating 100+ capacity requests, processing 15+ shipment requests, and updating 100+ entries in the database, resulting in faster project completion timelines
- Analyzed large data sets to resolve continuity issues between two different teams’ information
- Trained team on best practices, and various innovative technologies
- Catalogued information through the use and creation of standard operating procedures
- Collaborated with cross-functional teams, driving continuous improvement in logistics operations.
Research Assistant
Saint Louis University Family and Community Medicine Department
01.2021 - 06.2023
- Enlisted 1000+ participants to be part of the pain medication research
- Collaborated with the finance department to distribute financial compensation to participants upon completion of research activity
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
- Managed research databases with utmost diligence, ensuring data integrity and security.
Performance Improvement Intern
Nordic Healthcare Consulting
05.2022 - 08.2022
- Spearheaded the creation of two key client improvement recommendations
- Constructed impactful educational slides featuring de-identified real-life examples to educate physicians on diagnostic enhancements for DRG reimbursements
- Collaborated with the internal project team to find discrepancies in medical coding with CPTs for five hospital locations to provide insight into existing variances for leadership
- Developed and implemented a comprehensive organizational chart, enhancing departmental transparency and clarity
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
Registrar
Hospital Sisters Health System St. Joseph
10.2019 - 02.2021
- Managed patient intake and discharge paperwork for ~20 patients per shift at a small rural hospital
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Enhanced data accuracy by diligently verifying insurance coverage, demographic information, and other essential details.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
Medical Scribe
ScribeAmerica
08.2018 - 05.2019
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Demonstrated exceptional multitasking abilities by effectively balancing competing priorities in a fast-paced clinical environment while maintaining a high level of accuracy in all documentation efforts.
- Advanced understanding of complex medical terminology through consistent application in daily tasks, ensuring accuracy in all written communications.
Education
Master’s of Health Administration - Health Administration
Saint Louis University
Saint Louis, MO05.2023
MBA -
Saint Louis University
Saint Louis, MO05.2022
Bachelor’s of Science - Major: Biochemistry; Minor: Music
Illinois College
Jacksonville, IL05.2019
Skills
- EHR: Epic, Cerner, Meditech, McKesson
- Technical: Teams, Tableau, SPSS, R, Visio
- Database: Ripple, Redcap, Apollo, Velocity, Spotfire
- Medical Coding: CPT, DRG, ICD-10
- Medical Terminology
- Data Entry and Visualization
- Customer relations
- Analytical thinking
- Documentation management
- Continuous improvement
- Multitasking Abilities
Certification
- Six Sigma Certification Green Belt
- CITI Human Subjects Research
- Excel 2016 Certification
- Introduction to Incident Command System, ICS-100
Leadership
- Supplemental instructor for Chemistry110 January2019- May2019
- Led a weekly study session for students to learn course material better
- Alpha Phi Omega Service Vice President August2018- May2019
- Service Project Chair August2017 – December2017
- Created and Coordinated service events for80+ members of the organization to improve the community and fulfill their20-hour service requirement
- Alpha Phi Omega Service Key Recipient for outstanding service to the chapter
- Parker After Dark Biology Club President August2018- May2019
- Vice President August2017- May2018
- Secretary August2016- May2017
- Planned weekly events and functions for the club to participate in
- Captain of Long-form Improv Troupe August2017- May2019
- Led two student workshops while in this role
- Helping empower individuals in their quick-thinking skills
- Illinois College Quidditch President January2018- December2018
- Secretary January2017- December2017
Timeline
Account Install Specialist
Prime Therapeutics
07.2024 - 12.2024
Logistic Analyst
Bayer Vegetable R&D
06.2023 - 03.2024
Performance Improvement Intern
Nordic Healthcare Consulting
05.2022 - 08.2022
Research Assistant
Saint Louis University Family and Community Medicine Department
01.2021 - 06.2023
Registrar
Hospital Sisters Health System St. Joseph
10.2019 - 02.2021
Medical Scribe
ScribeAmerica
08.2018 - 05.2019
Master’s of Health Administration - Health Administration
Saint Louis University
MBA -
Saint Louis University
Bachelor’s of Science - Major: Biochemistry; Minor: Music
Illinois College
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