Amanda Short
Mt. Pleasant
Summary
Seasoned professional with extensive experience in financial sales, credit analysis, contract negotiations, risk management, and customer relations. Demonstrated success in analyzing credit needs and recommending strategic lending solutions, while building and coaching high-performing teams. Committed to operational excellence and delivering exceptional service that drives profitability and client loyalty.
Overview
1
1
Certification
35
35
years of professional experience
Work History
VP, FINANCIAL SALES MANAGER
FIRST CITIZENS BANK
08.2025 - Current
- Educated consumers and business owners through comprehensive credit conversations and analyzed financial needs to recommend tailored lending solutions.
- Originate and manage consumer lending products, including HELOCS, Home Equity Loans, Home Improvement Loans, personal loans, and unsecured/secured lines of credit. (NMLS registered)
- Developed and nurtured relationships with commercial and business owners by identifying financing opportunities and structuring solutions, including credit cards, business lines of credit, equipment financing, term loans, and working capital loans, while collaborating with Treasury Management, Merchant Services, Mortgage, SBA, and Wealth partners for comprehensive financial solutions.
- Represent the bank at networking events, community organizations, and local business functions to generate new business opportunities and strengthen community partnerships.
FINANCIAL CENTER MANAGER
BANK OF AMERICA
05.2018 - 08.2025
- Streamlined complexity management and prioritized tasks to enhance operational efficiency in fast-paced environment.
- Led, coached, and built a high-performing team to enhance client experience and performance.
- Executed risk management strategies in financial center operations to prevent fraud and minimize losses.
- Ensured compliance with processes, guidelines, laws, and regulations, mitigating risks in daily activities.
- Achieved multiple quarters of Circle of Excellence and received President's Award.
- Participated in volunteer committee for over five years, supporting community initiatives and fostering team engagement.
REAL ESTATE AGENT
CAROLINA ELITE REAL ESTATE
09.2016 - 05.2018
- Facilitated home buying process from contract to close, ensuring smooth mortgage approvals, purchase agreements, negotiations, and closings, while providing exceptional customer service.
- Conducted market analysis to determine property values and pricing strategies.
REAL ESTATE AGENT
REMAX MAIN STREET REALTY
08.2015 - 09.2016
- Negotiated contracts and agreements between buyers and sellers.
- Conducted market analysis to identify competitive pricing strategies for clients.
- Collaborated with clients throughout all phases of real estate transactions, ensuring exceptional customer satisfaction
COMMUNITY SALES MANAGER
DAN RYAN BUILDERS
03.2012 - 07.2015
- Real Estate Sales managing the complete home-buying process, guiding buyers from initial consultation through contract negotiations, construction, and closing while ensuring an exceptional customer experience.
- Consulted with prospective homebuyers to evaluate financial readiness, discuss credit profiles, debt to income considerations, and available financing options.
- Facilitated contract negotiations to secure favorable terms for buyers.
- Ensured timely contract writing and paperwork completion while meeting financing needs and enhancing customer satisfaction.
- Ensured timely follow-up with clients to address needs and boost customer satisfaction.
- Coordinated construction timelines and closing procedures to ensure smooth transitions for clients.
- Maintained proactive communication with buyers throughout the entire home-buying journey to foster trust and satisfaction.
SALES COUNSELOR
RYLAND HOMES
02.2010 - 03.2012
- Managed new home construction sales and project management, achieving consistent goal exceedance.
- Guided buyers from contract to closing, ensuring satisfaction through efficient paperwork processing.
- Handled buyers' financing needs, streamlining contract writing and documentation.
- Demonstrated exceptional written and verbal communication skills throughout real estate transactions.
STORE SALES MANAGER/DISTRICT MANAGER/REG MANAGER
BEBE
11.2002 - 02.2009
- Managed operations across five stores in three states, ensuring consistent performance and adherence to company standards.
- Achieved sales goals and implemented risk management strategies to minimize losses while overseeing store operations.
- Managed human resources by recruiting, interviewing, hiring, training, and developing high caliber managers.
- Coordinated compliance with company visual standards, optimized store organization and presentation, and supervised payroll and daily operations.
- Evaluated management performance quarterly and annually to identify improvement areas.
STORE SALES MANAGER/DISTRICT MGR IN TRAINING
THE LIMITED INC
04.1997 - 11.2002
- Boosted store sales by 35% through strategic promotions and customer engagement.
- Accountable for exceeding sales goals, risk management, store operations, payroll, and profitability.
- Coordinated recruitment, interviewing, hiring, and training of new employees, while evaluating associate performance quarterly and annually to foster professional development.
- Directed human resources activities, including recruitment, interviewing, and hiring of new employees.
- Implemented training programs for new hires to enhance team capabilities.
COLLECTIONS/DATA ENTRY ADMIN
HIGH POINT FAMILY PRACTICE
11.1995 - 04.1997
- Managed patient relations, coded medical records, billed insurance, and handled collections.
SENIOR FRONT DESK SUPERVISOR
GUILFORD NEUROLOGIC ASSOCI
04.1991 - 11.1995
- Managed scheduling, patient relations, coding, billing, insurance compliance, and payroll processes to ensure seamless front desk operations.
- Oversaw employee training and development for front office personnel and doctors to enhance service quality and team performance.
- Coordinated attorney depositions, ensuring accurate records and timelines to support legal processes.
- Streamlined operations to improve efficiency in front desk management.
Education
Some College (No Degree) - Business Administration
AMERICAN INTERCONTINENTAL UNIVERSITY
Hoffman Estates, ILASSOCIATE IN ARTS - COLLEGE TRANSFER
FORSYTH TECHNICAL COLLEGE
Winston-Salem, NC05-1998
REAL ESTATE CERTIFICATION -
TRIDENT TECHNICAL COLLEGE
Charleston, SC05-2006
DIPLOMA IN MEDICAL COMPUTER SPECIALIST -
ECPI UNIVERSITY
Greensboro, NC03-1991
Skills
- Financial solutions structuring
- Credit analysis
- Contract negotiation
- Negotiation proficiency
- Economic and accounting knowledge
- Business management expertise
- Attention to detail
- Organizational skills
- Composure under pressure
- Verbal and written communication
- Interpersonal communication
- Ambition and drive
Certification
- NMLS #275449
- Real Estate License #78079
Timeline
VP, FINANCIAL SALES MANAGER
FIRST CITIZENS BANK
08.2025 - Current
FINANCIAL CENTER MANAGER
BANK OF AMERICA
05.2018 - 08.2025
REAL ESTATE AGENT
CAROLINA ELITE REAL ESTATE
09.2016 - 05.2018
REAL ESTATE AGENT
REMAX MAIN STREET REALTY
08.2015 - 09.2016
COMMUNITY SALES MANAGER
DAN RYAN BUILDERS
03.2012 - 07.2015
SALES COUNSELOR
RYLAND HOMES
02.2010 - 03.2012
STORE SALES MANAGER/DISTRICT MANAGER/REG MANAGER
BEBE
11.2002 - 02.2009
STORE SALES MANAGER/DISTRICT MGR IN TRAINING
THE LIMITED INC
04.1997 - 11.2002
COLLECTIONS/DATA ENTRY ADMIN
HIGH POINT FAMILY PRACTICE
11.1995 - 04.1997
SENIOR FRONT DESK SUPERVISOR
GUILFORD NEUROLOGIC ASSOCI
04.1991 - 11.1995
Some College (No Degree) - Business Administration
AMERICAN INTERCONTINENTAL UNIVERSITY
ASSOCIATE IN ARTS - COLLEGE TRANSFER
FORSYTH TECHNICAL COLLEGE
REAL ESTATE CERTIFICATION -
TRIDENT TECHNICAL COLLEGE
DIPLOMA IN MEDICAL COMPUTER SPECIALIST -
ECPI UNIVERSITY