Amanda Sitz
Easley,SC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Pet Trainer II
PetSmart
02.2025 - Current
- Developed customized training programs to address behavioral issues in various dog breeds.
- Conducted one-on-one training sessions, fostering positive relationships between pets and owners.
- Implemented positive reinforcement techniques, enhancing obedience and socialization among dogs.
- Monitored progress of individual pets, adjusting training methods for optimal results.
- Organized workshops and group classes, promoting community engagement and responsible pet ownership.
- Managed scheduling and logistics of training sessions with pet owners, ensuring a smooth workflow and timely progress updates.
- Conducted group training sessions to promote socialization and interaction among different pets and pet owners.
- Established trusting relationships with clients by remaining attentive to their concerns and addressing any questions they had throughout the training process.
- Worked flexible schedule and extra shifts to meet business needs.
- Made my own schedule for training classes.
- Practiced selling techniques to encourage customers to enroll in classes.
Pet Care Specialist
PetSmart
06.2024 - 02.2025
- Provided daily care and enrichment for various pet species, ensuring well-being and happiness.
- Monitored food intake and health conditions, reporting concerns to veterinary staff as necessary.
- Developed and maintained strong relationships with pet owners, enhancing customer satisfaction and loyalty.
- Trained new staff on operational procedures, improving team performance and service quality.
- Implemented safety protocols during pet handling to ensure secure and risk-free environments.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Educated pet owners on best practices for maintaining optimal health, safety, and happiness for their animals at home.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
Cashier / Aquatics Specialist
Petco
08.2023 - 04.2024
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Implemented upselling techniques, enhancing overall sales performance during shifts.
- Developed strong relationships with repeat customers, fostering loyalty and encouraging return visits.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Educated potential adopters on proper pet care and requirements, promoting responsible pet ownership.
- Developed strong relationships with clients through open communication and a genuine passion for pet care, fostering trust and loyalty among customers.
- Managed pet care duties, ensuring animals received proper nutrition, exercise, and grooming on a consistent basis.
Pet Technician
The Dog House, LLC
09.2022 - 08.2023
- Monitored pet behavior and reported changes to management for timely intervention.
- Provided daily care and attention to pets, ensuring health and safety standards were met.
- Maintained a clean and safe environment for pets by performing daily cleaning tasks and ensuring proper sanitation protocols were followed.
- Kept play yards, lobby, hallways, and grooming areas neat and clean.
- Assisted in training new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored pet body language to ensure a safe environment for pets to play.
Animal Care Technician/Group Play Guardian
Bloomingpaws
02.2022 - 10.2022
- Handled and cared for aggressive and reactive pets.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Fed all pets under supervision at the facility.
- Fostered clean and safe environment, performing regular cleaning and maintenance of animal enclosures.
- Administer required medication to pets in facility care.
- Monitored animal behavior and reported unusual behavior in pets to management.
- Trained new staff in best practices for animal handling and facility protocols.
Associate Lead With Keys
PetSmart
11.2021 - 02.2022
- Mentored junior associates, fostering skills development and teamwork.
- Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
- Increased customer satisfaction by efficiently handling and resolving customer inquiries and concerns.
- Trained new employees on company policies, best practices, and sales techniques to promote a seamless integration into the team.
- Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
- Maintained a positive work environment through effective communication, teamwork, and ongoing support for coworkers.
- Managed store personnel by delegating tasks and supervising daily operations.
Pet Care Associate
PetSmart
10.2020 - 11.2021
- Provided daily care and attention to pets, ensuring their health and well-being.
- Assisted in maintaining cleanliness and organization of pet areas and supplies.
- Monitored pet behavior and reported any concerns to management promptly.
- Educated pet owners on proper animal husbandry.
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures.
- Trained and mentored new cashiers, enhancing team performance and service quality.
- Provided exceptional service during peak hours, contributing to overall customer retention efforts.
- Welcomed customers and helped determine their needs.
Education
Bachelor of Science - Animal Behavior
Indiana University
Bloomington, IN05.2024
Associate of Science - LIFE Scholarship
Tri-County Technical College
Pendleton, SC12.2020
Skills
- Positive reinforcement training
- Private training sessions
- Animal behavior
- Continuing education commitment
- Canine body language
- Record keeping proficiency
- Critical thinking
- Customer service
- Customer relations
- Computer proficiency
- Professional telephone demeanor
- Scheduling
Timeline
Pet Trainer II
PetSmart
02.2025 - Current
Pet Care Specialist
PetSmart
06.2024 - 02.2025
Cashier / Aquatics Specialist
Petco
08.2023 - 04.2024
Pet Technician
The Dog House, LLC
09.2022 - 08.2023
Animal Care Technician/Group Play Guardian
Bloomingpaws
02.2022 - 10.2022
Associate Lead With Keys
PetSmart
11.2021 - 02.2022
Pet Care Associate
PetSmart
10.2020 - 11.2021
Bachelor of Science - Animal Behavior
Indiana University
Associate of Science - LIFE Scholarship
Tri-County Technical College