Amanda Thomas
Clover
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 4 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
8
8
years of professional experience
Work History
Office Manager
Carolina CPR Pro Reconstruction
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Office Manager
American Water Damage
03.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Sourced vendors for special project needs and negotiated contracts.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts and generated reports for company database.
Assistant Supervisor
Hunter Douglas
02.2020 - 03.2021
- Supported Supervisor by preparing production reports and collating quality documentation.
- Revised work practices to improve efficiency, boost quality and meet production goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Inspected manufactured assemblies and monitored progress toward production dates.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Submitted documentation and reports to upper management.
- Managed records and documentation for payroll, inventory control and workflow.
- Maintained safety records and accident reports for human resources.
- Trained assembly finishers and evaluated quality of work.
- Tracked department resources and expenses.
Customer Service Representative
Food Lion
02.2017 - 04.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Collected and analyzed customer information to prepare product or service reports.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
- Processed customer adjustments to maintain financial accounts.
Education
GED -
Clover High School
Clover, SCSkills
- P>Policy and procedure modification
- P>Documentation and control
- P>Budgeting
- P>Contract negotiations
- P>Administrative support
- P>Strategic planning
- P>Excellent multi-tasking ability
- P>Project Management
- P>Office administration
- P>Organizational skills
- P>Sorting and labeling
- P>Clear oral/written communication
- P>Relationship building
- P>Office management
- P>Friendly nature
- Customer service
- Organizational skills
- Data entry
- Customer relations
- Office management
- Office administration
- Billing
- Clear oral/written communication
- Scheduling and calendar management
- Administrative support
- Payroll processing
- Document management
- Payroll and budgeting
- Account reconciliation
- Credit and collections
Personal Information
Title: Office Administrator
Timeline
Office Manager
Carolina CPR Pro Reconstruction
03.2024 - Current
Office Manager
American Water Damage
03.2021 - Current
Assistant Supervisor
Hunter Douglas
02.2020 - 03.2021
Customer Service Representative
Food Lion
02.2017 - 04.2018
GED -
Clover High School
Similar Profiles
Parissa ShayestehParissa Shayesteh
BLS Instructor at American Red Cross and American Heart Association CPR, Heart CPRBLS Instructor at American Red Cross and American Heart Association CPR, Heart CPR
Tyler HeadTyler Head
Landscaper at Benvenuti Landscaping and ReconstructionLandscaper at Benvenuti Landscaping and Reconstruction
Craig ThompsonCraig Thompson
Owner at Premier Reconstruction Services LLCOwner at Premier Reconstruction Services LLC