Amaya Johnson

Dunkin' Donuts

07.2021 - 03.2025

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Trained new team members with positive reinforcement and respectful, encouraging coaching.
Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Set aggressive targets for employees to drive company success and strengthen motivation.
Managed and motivated employees to be productive and engaged in work.
Supervised day-to-day operations to meet performance, quality and service expectations.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.