Amber Adams
Pendleton,SC
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Coordinator
Vertiv
09.2023 - Current
- Gathered and organized materials to support operations.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Collaborated with production staff to establish and meet quality standards
- Completed precise measurements using special tools.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Streamlined meeting processes with clear agendas and follow-up actions to enhance team productivity.
Restaurant Manager
Wendy's
03.2017 - 09.2023
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Resolved guest complaints with prompt, personalized service.
- Established a welcoming atmosphere to encourage repeat visits.
- Streamlined inventory processes with regular audits, reducing waste.
- Enhanced staff performance with coaching and mentoring, building upon skills.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Operator
Anderson Industries
12.2013 - 03.2017
- Removed waste, damaged tubes and imperfect yarn from floor to keep focus on functional products.
- Tidied work area to create and maintain safe working environment on floor.
- Notified supervisor of observations regarding working conditions and machine functionality.
- Provided on-the-job training to newly hired workers and team members.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Conducted inspection of in-process or finished product.
- Kept accurate records of defective units or products.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
Education
No Degree - Criminal Justice
Tri County Technical College
Pendleton, SC 05.2025
GED -
Adult Education
Anderson, SC 03.2012
Skills
- Employee Performance Reviews
- Food and Beverage Management
- Clearing Tables
- Team Direction
- Guest Experience Management
- Hospitality Management
- Reconciling Cash Drawers
- Collaborating with Team Members
- Food Preparation and Safety
- Staff Management
- Food Production Management
- Maintaining Clean Work Areas
Certification
- Serve Safe Certification
Timeline
Coordinator
Vertiv
09.2023 - Current
Restaurant Manager
Wendy's
03.2017 - 09.2023
Operator
Anderson Industries
12.2013 - 03.2017
- Serve Safe Certification
No Degree - Criminal Justice
Tri County Technical College
GED -
Adult Education
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