Amber Brumell
Holiday Inn Suites
COLUMBIA
13
years of professional experience
Experienced hospitality leader with expertise in overnight operations, night audit oversight, financial reporting, and customer service. Known for strong attention to detail, conflict resolution, and maintaining accurate end-of-day closing procedures.
Work History
Night Auditor Supervisor
1 Year 4 Months- Supervised night audit operations, ensuring accurate folio balancing, cash reconciliation, and end-of-day closing procedures.
- Reviewed daily revenue reports, correcting posting errors and verifying ledger accuracy before morning handoff.
- Prepared shift reports and financial summaries for management, highlighting variances and operational concerns.
- Enforced hotel policies, security procedures, and guest confidentiality throughout overnight operations.
- Managed front desk operations during overnight shifts, providing exceptional customer service to guests throughout their stay.
Front Office Manager
2 Years 7 Months- Directed front desk operations, ensuring seamless guest check-in, check-out, and reservation management.
- Resolved escalated guest concerns promptly, preserving satisfaction and brand reputation.
- Monitored room inventory and coordinated closely with housekeeping to optimize occupancy readiness.
- Supervised shift scheduling, coverage, and daily staffing needs to maintain operational consistency.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies..
Customer Support Specialist
4 Years 9 Months- Managed high-volume contact queues while maintaining accuracy and professional tone.
- Strengthened customer satisfaction by delivering timely, empathetic, and solution-focused support.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
Loan Officer Assistant Manager
2 Years 10 Months- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Led a project to integrate chat support, offering customers additional, convenient contact channel.
- Coordinated communication between borrowers, loan officers, and third-party vendors to resolve file discrepancies.
- Processed loan applications, verifying borrower documentation and data accuracy for underwriting review.
Front Office Assistant
2 Years 9 Months- Responded to phone and email inquiries, providing clear information on zoning, codes, and planning services.
- Tracked incoming documents and routed paperwork efficiently to ensure timely review and approval.
- Maintained confidential files and digital records in compliance with city office standards..
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma
Skills
Operational efficiency
Revenue strategies
Quality standards
Inventory control practices
Guest relations management
Financial oversight
Financial accuracy
Conflict resolution
Attention to detail
Performance analysis
Timeline
Night Auditor Supervisor
Holiday Inn Suites
06.2025 - CurrentRead More
Front Office Manager
Hotel Equities
12.2022 - 07.2025Read More
Loan Officer Assistant Manager
World Financial Group, Inc.
03.2017 - 01.2020Read More
Customer Support Specialist
Startek USA
11.2016 - 08.2021Read More
Front Office Assistant
City Of Conway Building and Planning
01.2014 - 10.2016Read More
Carolina Forest High School
High School Diploma
Read More