Amber Dean
Bluffton
Summary
Experienced professional in the hospitality industry with a proven track record in fostering positive customer interactions and resolving complaints effectively. Known for critical thinking and memory retention, contributing to a seamless dining experience and team success.
Overview
13
13
years of professional experience
Work History
Server
Salty Dog Cafe
Hilton Head Island, SC
11.2018 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely food and drink delivery.
- Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
- Developed strong relationships with regular customers, increasing repeat business through personalized service.
- Resolved customer complaints effectively, maintaining high standards of professionalism and service quality.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Preschool Teacher
Lowcountry Day
Bluffton, SC
03.2015 - 08.2017
- Developed and implemented age-appropriate lesson plans to foster cognitive and social development.
- Collaborated with parents to establish effective communication regarding children's progress and classroom activities.
- Created a safe, nurturing environment that encouraged exploration and creativity among preschoolers.
- Monitored student behavior and applied positive reinforcement techniques to promote constructive interactions.
- Mentored new teachers, providing guidance on curriculum implementation and classroom management strategies.
Sales Associate
Coastal Provesions
Hilton Head Island, SC
11.2014 - 07.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Implemented visual merchandising strategies to optimize product displays and drive sales.
- Managed inventory levels through regular stock checks and efficient restocking processes.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Analyzed sales trends to identify opportunities for promotional campaigns and upselling techniques.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
Store Manager
Salty Dog Retail
Bluffton, SC
11.2012 - 09.2014
- Directed daily operations, ensuring optimal store performance and customer satisfaction.
- Mentored and trained staff on product knowledge and sales techniques.
- Implemented inventory management systems to streamline stock control processes.
- Analyzed sales trends to develop targeted marketing strategies, enhancing revenue growth.
- Fostered a positive team environment, promoting collaboration and high morale among employees.
- Optimized scheduling practices to align workforce with peak business hours effectively.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
Education
GED -
Sullivan Testing Center
Greenville, SC12-2012
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Retail metrics and goals
- Relationship management
- Inventory management
- Critical thinking
- Problem resolution
Accomplishments
PTO President November 2022-September 2024
- Led the PTO in partnership with the school principal
- Managed and supervised a leadership team of 3 PTO officers
- Planned and executed multiple successful fundraising events
- Raised over $42,000 to support school programs, staff and student initiatives
Timeline
Server
Salty Dog Cafe
11.2018 - Current
Preschool Teacher
Lowcountry Day
03.2015 - 08.2017
Sales Associate
Coastal Provesions
11.2014 - 07.2015
Store Manager
Salty Dog Retail
11.2012 - 09.2014
GED -
Sullivan Testing Center