Amber Gant
Sumter
Summary
Dynamic professional with a proven track record at Air Solutions Heating and Cooling LLC, excelling in customer service and sales. Recognized for enhancing client satisfaction through effective communication and attention to detail. Skilled in power tool operation and multitasking, consistently achieving sales targets while fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Installer
HVAC
Sumter
01.2017 - Current
- Assisted in the installation of ductwork, ensuring proper airflow and efficiency.
- Educated clients on system operation and maintenance best practices.
- Utilized hand tools and power equipment to perform installations effectively.
- Collaborated with team members to complete projects within designated timelines.
- Maintained clean and organized job sites, promoting safety and efficiency.
- Conducted routine maintenance and troubleshooting of heating and cooling equipment.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Calculated materials and time needed for each job.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Worked with diverse types of weather and ground conditions.
- Achieved high levels of client satisfaction, carefully tailoring installation solutions to individual needs.
Inside Sales
Air Solutions Heating and Cooling Llc
Sumter, SC
09.2024 - 12.2025
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Partnered with inside sales representatives to maintain current product and service literature.
- Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
- Streamlined internal processes to improve efficiency within the Inside Sales department.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.
- Assisted in the development of annual budgets for the Inside Sales department, ensuring alignment with overall company objectives.
- Worked closely with inside sales team members to maximize lead generation efforts and drive overall sales growth.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
Assistant to the CEO
Planet Vapor
Columbia, SC
05.2025 - 09.2025
- Coordinated executive schedules, ensuring optimal time management and efficient meeting arrangements.
- Maintained confidential files and documents, ensuring data integrity and compliance with regulations.
- Managed sensitive information with discretion, ensuring confidentiality in all aspects of the role as Assistant to the CEO.
- Provided exceptional customer service while representing the office of the CEO during interactions with clients or visitors at all levels of seniority.
- Supported successful project outcomes by tracking progress, providing status updates, and identifying potential roadblocks for the CEO''s attention.
- Improved company culture by assisting in the development and implementation of employee engagement initiatives led by the CEO.
- Aided in the recruitment process by screening resumes, scheduling interviews, and providing input on potential new hires.
- Boosted efficiency by handling various administrative tasks, allowing the CEO to focus on strategic planning and execution.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
Customer Service Representative
Air Solutions Heating and Cooling Llc
Sumter, SC
07.2021 - 07.2024
- Delivered exceptional customer support via phone and email, resolving inquiries effectively.
- Assisted in troubleshooting HVAC system issues, providing accurate information to customers.
- Documented customer interactions in CRM system, ensuring clarity and accessibility for follow-up.
- Managed appointment scheduling for service calls, optimizing technician availability and customer satisfaction.
- Collaborated with team members to streamline communication processes, enhancing overall efficiency.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Identified and resolved discrepancies and errors in customer accounts.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Created and maintained detailed database to develop promotional sales.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Dispatcher
Air Solutions Heating and Cooling Llc
Sumter, SC
07.2021 - 07.2024
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Partnered with inside sales representatives to maintain current product and service literature.
- Contributed to overall team success by sharing insights, best practices, and lessons learned from individual experiences with marketing inside sales.
- Streamlined internal processes to improve efficiency within the Inside Sales department.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Acted as inside sales representative through cold calling and pursuing qualified leads.
- Established a reputation as a knowledgeable and resourceful inside sales representative, resulting in increased client trust and loyalty.
- Implemented effective time management strategies, allowing for efficient prioritization of tasks and responsibilities as an Inside Sales Account Executive.
- Assisted in the development of annual budgets for the Inside Sales department, ensuring alignment with overall company objectives.
- Worked closely with inside sales team members to maximize lead generation efforts and drive overall sales growth.
- Increased sales revenue by implementing strategic inside sales initiatives and building strong customer relationships.
- Streamlined the inside sales process for improved efficiency and quicker response times to client inquiries.
Education
High School Diploma -
White Knoll High School
West Columbia, SCSkills
- Attention to detail
- Multitasking
- Time management
- Positive attitude
- Power tool operation
- Customer service
- Customer satisfaction
- Equipment operation
- Customer relations
- Hand-eye coordination
- Safety procedures
- Customer Empathy
- Work orders
- Site surveys
- Scheduling
- Eager to learn
- Easy to work with
- Highly Motivated
Timeline
Assistant to the CEO
Planet Vapor
05.2025 - 09.2025
Inside Sales
Air Solutions Heating and Cooling Llc
09.2024 - 12.2025
Customer Service Representative
Air Solutions Heating and Cooling Llc
07.2021 - 07.2024
Dispatcher
Air Solutions Heating and Cooling Llc
07.2021 - 07.2024
Installer
HVAC
01.2017 - Current
High School Diploma -
White Knoll High School