AMBER GODFREY
Woodruff
Summary
Dynamic professional with a robust background in eligibility assessment and client service, skilled in analyzing applications, verifying information, and ensuring regulatory compliance. Recognized for exceptional teamwork and adaptability, with a proven track record of achieving results while managing caseloads with precision. Experienced leader in guiding teams and overseeing complex projects to meet strategic objectives, while developing efficient processes that uphold high standards. Committed to excellence through a collaborative approach that aligns efforts with organizational goals and prioritizes confidentiality, accuracy, and efficiency.
Overview
12
12
years of professional experience
Work History
Eligibility Specialist II (Team Lead)
Department of Health and Human Resources
Spartanburg, SC
06.2022 - Current
- Led a team to enhance beneficiary access to Medicaid program while supporting supervisor in operational management. Guided team members in resolving questions and provided training to improve overall performance.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Assessed client eligibility for health programs through detailed application reviews and documentation analysis.
- Maintained accurate records in eligibility management systems to support decision-making processes.
- Mentored junior staff on complex case evaluations and best practices in eligibility determination.
Eligibility Specialist II
Department of Health and Human Resources
Spartanburg, SC
07.2019 - Current
- Achieved timely eligibility determinations by effectively collecting and evaluating applicant information through departmental systems. Streamlined the application analysis process by adhering to established policies and minimizing applicant burden. Enhanced follow-up efficiency by utilizing appropriate communication methods to obtain necessary information. Maintained clear and thorough documentation for review and hand-off to specialists. Delivered accurate eligibility determinations by leveraging departmental processes and ensuring compliance with documentation standards. Resolved discrepancies in case determinations promptly, following established escalation procedures. Organized all records and notes accurately within the designated systems. Cultivated a professional communication style with co-workers and beneficiaries to ensure clarity and respect. Contributed to customer service and privacy training, safeguarding confidential information in accordance with legal standards. Participated in mandatory meetings and training sessions as required by agency leadership. Complied with all agency policies related to conduct, performance, and emergency management duties. Completed additional responsibilities as assigned by supervisory staff.
Medical Courier
Quest Diagnostics
Charleston, SC
11.2014 - 01.2017
- Collects specimens from any medical facility to ship off to a big lab for testing. Provide medical supplies. Document pickups, missing specimens. Provide customer services to clients and third-party handlers.
- Maintained accurate records of deliveries and pickups, ensuring compliance with regulatory standards.
- Coordinated transportation schedules to optimize efficiency and minimize delays in specimen handling.
- Trained new couriers on best practices for safe transport and handling of sensitive materials.
Certified Nursing Assistant
Riverside Health & Rehab
North Charleston, SC
05.2014 - 11.2014
- Achieved high standards of life care for residents and families through diligent support. Enhanced continuity of care by accurately charting resident information and briefing the next shift. Improved resident well-being by providing feeding and hygiene assistance. Resolved staffing issues to maintain optimal care levels. Fostered effective communication with residents and families, ensuring their needs were met consistently.
- Provided compassionate care to patients, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments, contributing to effective care plans and outcomes.
Education
High School Diploma - Health Science
James F. Byrnes
Duncan, SC05.2014
Certified Nursing Assistant - Healthcare
R.D. Anderson Applied Technology Center
05.2014
Skills
- Ability to multi-task in fast-paced environment
- Knowledge of office practice and procedure
- Strong analytical and organizational skills
- Proficient in computer skills
- Organizational skills
- Professional phone etiquette
- Data entry
- Documentation and reporting
- Verbal communication
- Social services
- Eligibility procedures
Timeline
Eligibility Specialist II (Team Lead)
Department of Health and Human Resources
06.2022 - Current
Eligibility Specialist II
Department of Health and Human Resources
07.2019 - Current
Medical Courier
Quest Diagnostics
11.2014 - 01.2017
Certified Nursing Assistant
Riverside Health & Rehab
05.2014 - 11.2014
High School Diploma - Health Science
James F. Byrnes
Certified Nursing Assistant - Healthcare
R.D. Anderson Applied Technology Center
ACTIVITIES
I am a younger mother of two and a wife. I spend most of my time doing whatever the kids like. I love being outdoors. Fishing, swimming and boating.