Amber Kelley

Currently taking time away from my career to dedicate time to my family. I am excited to return to the workforce and begin a new season.

• Contributed towards long-term strategic planning activities as part of senior leadership discussions aimed at driving future growth opportunities while addressing market challenges head-on from an informed position based upon thorough research analysis assessments conducted beforehand during annual review sessions held internally amongst key personnel members within organization structure hierarchy chain.
• Proficient with G-Suites and Slack
• Streamlined operations by identifying inefficiencies and implementing process improvements.
• Proficient with G-Suites, Slack, Salesforce, Workday and Elation EMR
• Partnered closely with local clinical leadership to support and grow the team
• Direct management of clinical support staff while also providing regular coaching, collaborative problem solving and embodying a sense of servant leadership
• Assume ownership of day-to-day practice operations including teammate scheduling & coordination, overseeing facilities and inventory management so our care teams have what they need for patient care, ensuring our mobile unit(s) are deployed effectively and well maintained

Oversees daily practice operations

• Certified in Lean Leadership Development
• Lean Awareness instructor
• Manage budgets both financial and metric (i.e visits, wRVUs, etc)
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Onboarding and offboarding of staff and providers
• Maintaining policies and HIPAA regulations
• One on One check-ins quarterly to ensure associate growth and development
• Implemented a system wide policy on vaccine temperature controls and regulations
• Piloted our Behavioral Health program embedding behavioral health providers within Primary Care
• Piloted Social Determinants of Health project to identify and help patients in need.
• Expert with Epic and Connect Care
• Proficient in all Microsoft programs including Excel

• Director of Pelvic Health referrals and scheduling
• Patient education of pelvic health treatment
• Scheduling patients and management of therapists' schedules
• Insurance verification and pre-certifications
• Patient registration
• Marketing and communication with referral sources
• Billing and claims filing
• Proficient in ICD10 and CPT coding
• Coordinating meetings and continuing education for office coordinators and physical therapists

• Patient registration
• Process personal and confidential information in accordance with HIPAA
• Assisting co-workers to identifying and solving computer problems
• Reduce number of pending referrals by establishing an electronic system versus manual fax transfer
• Organized contacts and reduced paper waste with electronic transfer of records
• Manage large call volumes while maintaining accuracy, efficiency and a positive, friendly attitude
• Maintain physician and vendor relations
• Maintain medical records.

• Accustomed to working long hours while maintaining commitment to patients, attention to detail, and professionalism
• Answered multi-line telephone system including patient call lights
• Entering patient orders with accuracy and calling physician consults
• Retrieving medical records for continuation of care from other facilities
• Provided patient-centered care in cooperation with multi-disciplinary team
• Plan, direct, supervise and evaluate workflow processes, ensuring highest levels of patient care, accuracy and time compliance.