Amber Kelly
Beaufort
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
12
12
years of professional experience
2015
2015
years of post-secondary education
Work History
Assistant Store Manager
Simply Southern
Bluffton
03.2025 - Current
- Assisted in daily store operations and team management.
- Coordinated staff schedules to ensure optimal coverage.
- Maintained inventory levels through regular stock assessments.
- Handled customer inquiries and resolved issues effectively.
- Trained new employees on customer service standards and procedures.
- Facilitated visual merchandising to enhance product presentation.
- Supported sales initiatives through promotional displays and signage.
- Monitored cash register operations for accuracy and efficiency.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Security officer
DSI
Bluffton
01.2024 - 06.2025
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks or breaches.
- Responded promptly to alarms and emergencies, coordinating with law enforcement as needed.
- Prepared detailed reports on incidents and daily activities for management review.
- Maintained communication with dispatch for real-time updates on security operations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
Assistant Kitchen Manager
Parkers kitchen
Bluffton
06.2024 - 03.2025
- Assisted in managing daily kitchen operations and staff schedules.
- Ensured compliance with health and safety standards in food preparation.
- Trained new kitchen staff on procedures and equipment use.
- Coordinated inventory management and ordering of food supplies.
- Maintained kitchen equipment and reported maintenance needs promptly.
- Fostered a positive team environment through effective communication and support.
- Maintained a clean work environment by adhering to sanitation guidelines as required by law.
- Organized inventory and placed orders for food, equipment, and supplies to maintain appropriate stock levels.
- Ensured compliance with all health and safety regulations in the kitchen area.
- Facilitated communication between front-of-house staff and back-of-house staff on a daily basis.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Received, organized and rotated paper goods and food ingredients.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
Security Officer
Securitas Security Services
Bluffton
10.2022 - 01.2024
- Monitored premises to ensure safety and security of all individuals.
- Conducted routine inspections of buildings and grounds for potential hazards.
- Responded to alarms and emergencies with appropriate actions and protocols.
- Assisted in training new security personnel on procedures and policies.
- Prepared detailed reports on incidents, observations, and activities during shifts.
- Collaborated with law enforcement during investigations and incidents as needed.
- Maintained communication with team members via radio for quick response coordination.
- Implemented access control measures to regulate entry into secured areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Confirmed visitor identification prior to granting entry into the building.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports to record security or loss prevention incidents.
Shift lead
Dunkin' Donuts
Walterboro
02.2014 - 03.2017
- Supervised daily operations to ensure efficient workflow and excellent customer service.
- Trained new team members on standard procedures and product knowledge.
- Managed inventory levels by conducting regular stock assessments and orders.
- Ensured compliance with health and safety regulations during food preparation.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Coordinated with management on promotional activities and product launches.
- Monitored equipment maintenance to prevent operational disruptions during shifts.
- Assisted in the training of new employees.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Supervised staff during shift changes and ensured transition went smoothly.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Upheld company standards and compliance requirements for operations.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Utilized POS systems efficiently for order processing and inventory management.
Education
Colleton County Adult Education
Walterboro, SCSkills
- Team management
- Inventory control
- Customer service
- Visual merchandising
- Conflict resolution
- Effective communication
- Employee training
- Cash handling
- Performance leadership
- Transaction processing
- Customer experience
- Inventory counting
- Store opening and closing
- Retail operations
- Problem-solving
- POS systems
Timeline
Assistant Store Manager
Simply Southern
03.2025 - Current
Assistant Kitchen Manager
Parkers kitchen
06.2024 - 03.2025
Security officer
DSI
01.2024 - 06.2025
Security Officer
Securitas Security Services
10.2022 - 01.2024
Shift lead
Dunkin' Donuts
02.2014 - 03.2017
Colleton County Adult Education