Summary
Overview
Work History
Education
Skills
Timeline
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Amber McFadden

Sumter

Summary

Detail-oriented and compassionate professional with experience in registration, customer service, and behavior intervention across education and healthcare-related settings. Skilled in collecting and verifying demographic, financial, and insurance information, maintaining accurate records, and ensuring compliance with confidentiality regulations. Strong background in behavioral intervention, conflict resolution, and customer communication, with proven ability to support diverse populations in high-pressure environments. Adept at working both independently and collaboratively to provide efficient, patient-focused service and positive experiences.

Overview

6
6
years of professional experience

Work History

Culture Interventionist

Liberty Steam Charter
Sumter
08.2024 - Current
  • Designed and taught Social Emotional Learning (SEL) lessons to promote positive classroom environments.
  • Implemented behavioral intervention strategies to reduce classroom disruptions and improve student focus.
  • Mediated conflicts between students using restorative practices and problem-solving techniques.
  • Collaborated with teachers, administrators, and families to support individual student growth.
  • Monitored and tracked student progress to adjust interventions and ensure success.

Optical Sales Associate

Eyemart Express
Sumter
08.2023 - 08.2024
  • Assisted customers in selecting eyewear by explaining lens options, frame styles, and insurance coverage.
  • Conducted eyewear adjustments and fittings to ensure comfort and proper vision correction.
  • Consistently met or exceeded daily and monthly sales goals.
  • Processed payments and insurance claims with accuracy and efficiency.
  • Maintained a clean, organized sales floor and strong product knowledge to enhance customer satisfaction.

Registrar's Office Assistant

University of South Carolina-Sumter
Sumter
01.2021 - 04.2022
  • Assisted students with registration, academic forms, and enrollment questions.
  • Maintained and updated student academic records with accuracy and confidentiality.
  • Answered phones, greeted visitors, and provided excellent front desk support.
  • Entered and verified student data in university databases.
  • Ensured compliance with FERPA regulations when handling sensitive student information.

Sales Associate

Hibbet Sports
Sumter
11.2019 - 01.2021
  • Assisted customers in product selection and provided knowledge on features.
  • Maintained inventory levels through regular stock checks and restocking efforts.
  • Processed sales transactions accurately using point-of-sale systems.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.

Education

Morris College
12-2026

University of South Carolina- Sumter
Sumter, SC
01.2022

Columbia College
01.2021

High School Diploma -

Crestwood High School
01.2020

Skills

  • Data entry and compliance
  • Customer service excellence
  • Conflict mediation
  • Insurance claims processing
  • Administrative accuracy
  • Conflict resolution
  • Team collaboration
  • Analytical thinking
  • Adaptability under pressure
  • Professional communication
  • Behavior intervention

Timeline

Culture Interventionist

Liberty Steam Charter
08.2024 - Current

Optical Sales Associate

Eyemart Express
08.2023 - 08.2024

Registrar's Office Assistant

University of South Carolina-Sumter
01.2021 - 04.2022

Sales Associate

Hibbet Sports
11.2019 - 01.2021

Morris College

University of South Carolina- Sumter

Columbia College

High School Diploma -

Crestwood High School

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