Amber Means
Greenville
Summary
Dynamic server with a strong work ethic and exceptional customer service skills. Committed to ensuring guest satisfaction and fostering loyalty through effective team collaboration and attention to detail.
Experienced lead server known for enhancing team performance through effective training and mentoring. Skilled in optimizing workflow and resolving customer complaints, contributing to a seamless dining experience and high levels of guest retention.
Detail-oriented professional with a versatile background in hospitality and warehousing. Proven ability to manage multiple tasks effectively and train new staff. Ready to leverage expertise to drive operational efficiency and elevate customer experiences.
Overview
14
14
years of professional experience
Work History
Lead Server
Cracker Barrel Old Country Store Inc
591 SC-153, Piedmont, SC,26973
05.2012 - 01.2015
- Supervised team of servers, ensuring high standards of service and customer satisfaction.
- Trained new staff on menu offerings, service protocols, and customer engagement techniques.
- Coordinated dining room operations, optimizing seating arrangements for efficient service flow.
- Resolved customer complaints promptly, enhancing overall guest experience and retention.
Warehouse Shipping Clerk
C F Sauer
39 S Park Dr, Greenville, SC 29607
08.2015 - 07.2017
- Processed incoming and outgoing shipments, ensuring timely and accurate order fulfillment.
- Operated forklifts and pallet jacks to move products within warehouse efficiently.
- Maintained inventory accuracy through regular cycle counts and data entry in warehouse management system.
- Coordinated with team members to optimize workflow and enhance operational efficiency.
Server
PF Changs Restaurant
1127 Woodruff Rd Greenville, SC,29607
01.2020 - 02.2026
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Managed multiple tables efficiently, optimizing workflow in fast-paced environment.
- Trained new servers on menu knowledge and service standards to enhance team performance.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
Education
High School Diploma -
Greenville Senior High School
1 Vardy St, Greenville, SC 26901Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Shipping and receiving
- Workplace cleanliness
- Shipping software
- Warehouse safety
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- First aid training
Timeline
Server
PF Changs Restaurant
01.2020 - 02.2026
Warehouse Shipping Clerk
C F Sauer
08.2015 - 07.2017
Lead Server
Cracker Barrel Old Country Store Inc
05.2012 - 01.2015
High School Diploma -
Greenville Senior High School