Summary
Overview
Work History
Education
Skills
Timeline
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Amber Murphy

Spartanburg

Summary

Skilled banking professional with extensive experience at United Community Bank, excelling in branch operations and staff training. Proven ability in cash drawer balancing and vault management, ensuring compliance with policies. Recognized for enhancing customer satisfaction and engagement through effective communication and service excellence.

Overview

10
10
years of professional experience

Work History

Head Teller

United Community Bank
Inman
05.2020 - Current
  • Manage daily operations of the teller line and staff activities.
  • Performed cash orders weekly from Brinks to meet customers' needs.
  • Handled large cash transactions, balanced the cash drawer and vault, performed loan payments, and issued official checks.
  • Ordered checks, placed stop payments on ACH transactions, and checks. Also, disputes were performed.
  • Ensured that tellers followed cash handling procedures and limits according to bank policy.
  • Assisted customers in setting up online banking accounts for secure access to their funds.
  • Promoted bank products and services to enhance customers' engagement and satisfaction.
  • Assisted in training new tellers on operational procedures, policies, and regulations.

Customer Service Representative

World Fianance
Gaffney
08.2016 - 11.2019
  • Managed client accounts and maintained customer relationships consistently.
  • Prepared and submitted loan applications.
  • Verified the accuracy of customer information, including income, employment status, and references.
  • Reviewed credit applications to assess risk and determine approval eligibility.
  • Building loans, and going over, and explaining insurance and contracts.
  • Assisting in monthly and daily goals.
  • Making over 300 cold calls daily.

Sales Lead

Belk
Gaffney
09.2015 - 08.2016
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed customer transactions accurately using point-of-sale systems and cash registers.
  • Maintained cleanliness and organization of the sales floor for optimal customer experience.
  • Assisted customers with product selection and inquiries during busy sales periods.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Blacksburg High School
Blacksburg
05-2010

Skills

  • Branch operations
  • Cash drawer balancing
  • Vault management
  • Cash ordering
  • Teller drawer oversight
  • Staff training

Timeline

Head Teller

United Community Bank
05.2020 - Current

Customer Service Representative

World Fianance
08.2016 - 11.2019

Sales Lead

Belk
09.2015 - 08.2016

High School Diploma -

Blacksburg High School

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Amber Murphy