Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amber Thomas-Kimes

Spartanburg,SC

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Office Assistant

Prolific Motorsports
10.2018 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.

Remote Sales

Energy NC
06.2019 - 07.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.

HVAC Technician

Aireserv
02.2018 - 06.2019
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Repaired and replaced motors, bearings and belts.
  • Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
  • Supplied technical assistance to customers over phone using simple troubleshooting techniques.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
  • Installed components to improve HVAC system performance.

Cashier Manager

Alamance Church Food Mart
01.2014 - 01.2018
  • Resolved customer complaints quickly to maintain customer satisfaction.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Built positive relationships with customers to increase repeat business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Providence Grove High School
Climax, NC

Some College (No Degree) -

NASCAR Technical Institute
Mooresville, NC

Skills

  • Consultative Selling Techniques
  • Effective Customer Communication
  • Solving Customer Concerns
  • Promotional Events
  • Sales and Marketing
  • Strategic Networking
  • Paperwork Processing
  • Microsoft Office
  • Store Displays
  • Customer Service and Assistance
  • Maintenance Requirements
  • Microsoft Excel
  • Merchandise Orders and Exchanges
  • Customer Relationships
  • Equipment Repairs

Languages

English

Timeline

Remote Sales

Energy NC
06.2019 - 07.2022

Office Assistant

Prolific Motorsports
10.2018 - Current

HVAC Technician

Aireserv
02.2018 - 06.2019

Cashier Manager

Alamance Church Food Mart
01.2014 - 01.2018

High School Diploma -

Providence Grove High School

Some College (No Degree) -

NASCAR Technical Institute

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Amber Thomas-Kimes