Ambriel Mays
Holly Hill
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative II
Concentrix
Newark
05.2025 - 03.2026
- Handled high-volume inbound and outbound calls while maintaining a professional demeanor.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Processed claims and documented customer interactions accurately.
- Utilized CRM systems to track customer information and interactions efficiently.
- Maintained up-to-date knowledge of industry regulations and company policies.
- Verified accuracy of customer data entered into the system.
- Facilitated payment processing for premium payments and renewals.
- Educated customers on new insurance products and services relevant to their needs.
- Processed insurance policy changes and updates accurately and efficiently.
Data Processor
Claflin University
Orangeburg
10.2023 - 05.2025
- Processed large volume of student applications accurately and in a timely manner.
- Compiled, sorted, and verified accuracy of data entered into database.
- Reviewed system for errors or duplicate entries to prepare final product.
- Maintained databases by creating new records or updating existing ones.
- Resolved issues related to incomplete or incorrect records within the system.
- Performed data entry from paper documents, emails, and other sources into computer systems
- Maintained confidentiality of sensitive information entered into the system.
- Answered incoming phone calls and directed callers to appropriate departments or personnel.
Concierge Representative
Harmony at Wescott
Ladson
05.2023 - 10.2023
- Responded to inquiries regarding company services, facilities, and special events.
- Monitored front desk area, addressing safety concerns and customer service issues proactively.
- Provided directions and maps of local areas when requested by guests or residents.
- Remained up-to-date on changes in policies or procedures related to guest services.
- Answered phone calls promptly while maintaining a professional attitude.
- Facilitated mail delivery and faxing of documents, ensuring timely communication for guests.
- Directed incoming calls and messages to appropriate staff or residents.
- Entered work orders for housekeeping, pest control and maintenance issues.
Patient Advocate Representative
SC House Calls
Ladson
05.2022 - 05.2023
- Responded to patient concerns and questions with compassion and knowledgeable service.
- Verified patients' insurance and payment methods, admissions, or check-in process.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Attended meetings with physicians and other healthcare professionals to discuss cases.
- Adhered to HIPAA regulations when handling confidential patient information.
- Organized patient records and updated information in the EHR database system.
Remote Customer Service
Dynamic BDC
Troy
01.2022 - 05.2022
- Recorded accurate and efficient records in the customer database.
- Made outbound calls to obtain account information.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Scheduled vehicle servicing appointments for sales team and provided reminder phone calls to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Adhered to company policies and procedures for handling outbound calls.
Receptionist
Pruitt Health
Orangeburg
06.2021 - 01.2022
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Verified visitors' identification cards before allowing access to the building.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Childcare Assistant Teacher
Wonderful Beginnings
Ladson
02.2020 - 05.2021
- Teaching 2-year-old toddlers.
- Attended faculty meetings as requested by the lead teacher.
- Helped maintain a safe and orderly learning environment.
- Set up visual aids, equipment, and classroom displays to support the teacher's lesson delivery.
- Conducted regular assessments of each child's development progress and shared results with parents.
- Provided individual attention to each student by addressing their needs promptly and positively reinforcing desired behaviors.
- Tutored struggling students one-on-one in order to help them catch up with their peers.
Assistant Teacher
La Petite Academy Inc.
Summerville
08.2019 - 01.2020
- Teaching 2-year-old toddlers.
- Effectively communicated with instructor in order to assist with daily lesson plans.
- Gave student additional attention and instruction through small group activities.
- Created weekly newsletters for parents detailing upcoming events and activities.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal
Assistant Teacher
Wrights Daycare
Santee
08.2018 - 04.2019
- Maintained accurate records of student attendance and grades.
- Encouraged positive behavior with rewards and incentives.
- Helped maintain a safe and orderly learning environment.
- Collaborated with other staff members to ensure student success.
- Worked with students to reinforce learning of material or skill introduced by teacher.
Education
High School Diploma -
Lake Marion High School And Technology Center
Santee, SC06-2017
Associate of Science -
Trident Technical College
Charleston, SCSkills
- Registration and Admissions
- Information verification
- Customer Service
- Data Processing
- Word processing
- Scheduling
- Active listening skills
- Critical Thinking
- Appointment scheduling
- Effective communication
- Documentation accuracy
Education and Training
other
Timeline
Customer Service Representative II
Concentrix
05.2025 - 03.2026
Data Processor
Claflin University
10.2023 - 05.2025
Concierge Representative
Harmony at Wescott
05.2023 - 10.2023
Patient Advocate Representative
SC House Calls
05.2022 - 05.2023
Remote Customer Service
Dynamic BDC
01.2022 - 05.2022
Receptionist
Pruitt Health
06.2021 - 01.2022
Childcare Assistant Teacher
Wonderful Beginnings
02.2020 - 05.2021
Assistant Teacher
La Petite Academy Inc.
08.2019 - 01.2020
Assistant Teacher
Wrights Daycare
08.2018 - 04.2019
High School Diploma -
Lake Marion High School And Technology Center
Associate of Science -
Trident Technical College