Ameir McCombs
Piedmont
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Transcom USA
Piedmont
10.2025 - Current
- Resolved customer inquiries and issues with professionalism and empathy.
- Delivered detailed product information and guided order placements effectively.
- Collaborated with team members to enhance service strategies and processes.
- Maintained accurate records of customer interactions and transactions for reference.
- Handled escalated issues skillfully, promoting high customer satisfaction.
- Provided personalized assistance to foster strong customer relationships.
- Performed administrative tasks, including filing paperwork and updating databases.
- Contributed feedback to continuously improve customer service policies.
Administrative Assistant
Shiloh Homecare LLC
Piedmont
02.2025 - 11.2025
- Conducted research on various topics as requested by management.
- Developed and maintained confidential filing systems for physical and electronic documents.
- Provided comprehensive administrative support, including managing calendars and scheduling meetings.
- Managed database systems containing customer contact information to ensure accuracy.
- Composed letters, memos, reports, and presentations as required by management.
- Answered customer inquiries regarding product and service offerings promptly.
- Regularly updated contact lists to reflect changes in employee status or information.
- Ensured efficient operation of office equipment, including printers, copiers, and fax machines.
Cashier
Food Lion
Piedmont
07.2024 - 01.2025
- Processed customer transactions efficiently at checkout, ensuring accuracy and speed.
- Resolved customer complaints professionally, adhering to company policy.
- Assisted customers via phone with inquiries about store operations and product details.
- Conducted price checks for special orders or discounts, as requested by customers.
- Issued receipts, refunds, credits, or change due to customers promptly.
- Promoted ongoing promotions and discounts to enhance customer satisfaction.
- Maintained cleanliness and organization of the checkout area for safety compliance.
- Greeted customers warmly, providing information on products and services.
Education
Bachelors - Cyber Security
Greenville Technical College
Greenville, SC08-2026
High School Diploma -
South Carolina Connections Academy
Columbia, SC05-2024
Skills
- Customer service and support
- Problem solving and resolution
- Research and documentation
- Technical support and troubleshooting
- Verbal and written communication
- Call center operations
- Multi-task management
- Microsoft Excel and Office proficiency
- Computer skills and cybersecurity fundamentals
- Email and phone management
Timeline
Customer Service Representative
Transcom USA
10.2025 - Current
Administrative Assistant
Shiloh Homecare LLC
02.2025 - 11.2025
Cashier
Food Lion
07.2024 - 01.2025
Bachelors - Cyber Security
Greenville Technical College
High School Diploma -
South Carolina Connections Academy