Ameir McCombs
Piedmont
Summary
Astute Technical Customer Service Representative with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
2
2
Years of professional experience
Work History
Technical Customer Service Representative
Transcom USA
Piedmont
10.2025 - Current
- Troubleshot software issues using diagnostic tools and resources.
- Collaborated with technical teams to resolve complex problems efficiently.
- Assisted customers with technical inquiries via phone and chat.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Documented customer interactions in the company's CRM system.
- Delivered detailed product information and guided order placements effectively.
- Assisted new hires in learning company protocols related to technical support operations.
- Handled escalated issues skillfully, promoting high customer satisfaction.
- Provided personalized assistance to foster strong customer relationships.
- Guided users through step-by-step solutions for product issues.
Administrative Assistant
Shiloh Homecare LLC
Piedmont
02.2025 - 11.2025
- Conducted research on various topics as requested by management.
- Developed and maintained confidential filing systems for physical and electronic documents.
- Provided comprehensive administrative support, including managing calendars and scheduling meetings.
- Managed database systems containing customer contact information to ensure accuracy.
- Composed letters, memos, reports, and presentations as required by management.
- Answered customer inquiries regarding product and service offerings promptly.
- Regularly updated contact lists to reflect changes in employee status or information.
- Ensured efficient operation of office equipment, including printers, copiers, and fax machines.
Cashier
Food Lion
Piedmont
07.2024 - 01.2025
- Processed customer transactions efficiently at checkout, ensuring accuracy and speed.
- Resolved customer complaints professionally, adhering to company policy.
- Assisted customers via phone with inquiries about store operations and product details.
- Conducted price checks for special orders or discounts, as requested by customers.
- Issued receipts, refunds, credits, or change due to customers promptly.
- Promoted ongoing promotions and discounts to enhance customer satisfaction.
- Maintained cleanliness and organization of the checkout area for safety compliance.
- Greeted customers warmly, providing information on products and services.
Education
Bachelors - Cyber Security
08-2028
- Continuing Education: (Completed a Data Communications course, Information Systems course, Microcomputer Applications course, and a Computer Systems Management course. Attaining knowledge and hands on experience within networks, hardware, software, Microsoft apps, coding, and computing.)
- Member of the 360 institute, where educational opportunities and hands on experience within you field of study are provided for you.
- Participated in a panel call with the department heads in the school of Computer Technology twice (October 23, 2024 and April 1, 2025)
- Scholarship Recipient
High School Diploma -
05-2024
Skills
- Customer service and support
- Problem solving and resolution
- Research and documentation
- Technical support and troubleshooting
- Verbal and written communication
- Call center operations
- Multi-task management
- Microsoft Office proficiency
- Computer skills and cybersecurity
Timeline
Technical Customer Service Representative - Transcom USA
10.2025 - Current
Administrative Assistant - Shiloh Homecare LLC
02.2025 - 11.2025
Cashier - Food Lion
07.2024 - 01.2025
Greenville Technical College - Bachelors, Cyber Security
South Carolina Connections Academy - High School Diploma,