America Tlaczani Cuahuizo

Cash Applications and Accounts Receivable:

• Process daily electronic and check payments, ensuring accurate and timely posting based on remittance or customer credit terms.

• Resolve payment discrepancies, reconcile accounts receivable (AR), and address short-paid invoices promptly.

• Review and correct incomplete transactions, manage NSF emails, and handle RMA credits and chargeback invoices.

• Approve new account setups, request removal of closed accounts, and reconcile AR for assigned accounts.

• Monitor overdue accounts, develop collection strategies, and contact customers to resolve billing issues and secure payments.

• Maintain current and collectible AR items while fostering positive customer relationships and adhering to ethical and legal standards.

• Collections: Collaborate with collections and accounting teams to address bad debt, unclaimed credits, and overpayments.

• Document collection activities, track account statuses, and prepare reports for management review.

Account-Specific Responsibilities:

• Fintech Support: Review daily Fintech transactions, ensure incomplete transactions are processed, and confirm 820 files are transmitted to SAP and payments are deposited into the bank.

• Chain and Military Support: Process ACH, EFT, IDoc, and wire payments for chain and military accounts, utilizing emailed remittance advice for accurate same day posting in SAP.

• Independent Accounts: Resolve short-paid invoices, provide advice in SAP FBL5N for the collection team, and reconcile AR for accounts with COD terms, addressing all discrepancies.

• Scan all incoming payments using Opex scanners on the same day they are received.

• Perform check validation reviews within the ECP queues to ensure accuracy.

• Assist customers with BBGNow and PayNow registrations during the credit approval process.

• Review accounts on monthly basis to assess aging and pursue collection of funds
• Contact clients with past due accounts to formulate payment plans and discuss restructuring options
• Performed targeted collections on past due accounts
• Handled day-to-day accounting processes to drive financial accuracy
• Matched purchase orders with invoices and recorded necessary information
• Reviewed account data and activity to devise financial estimation reports and adjustments
• Gathered, evaluated and summarized account data in detailed financial reports
• Entered figures using 10-key calculator to compute data quickly
• Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Fintech, SAP, ECP and Webxtender.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
• Submitted check deposits to record money received
• Managed and responded to correspondence and inquiries from customers and vendors
• Followed up overdue payments and payment plans from clients to establish good cash flow
• Supported management by processing invoices and documents with consistent on-time delivery

• Handled high-pressure situations with composure, maintaining excellent service standards, even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders, while delivering prompt service.
• Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers, or during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Checked guests' identification before serving alcoholic beverages.
• Increased sales significantly by upselling higher-end products to customers.

• Resolved customer complaints, and maintained a clean and tidy checkout area.
• Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
• Met customer service goals, and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
• Processed customer orders, and accurately handled payment transactions.
• Developed and managed relationships with customers to increase customer loyalty
• Maintained customer satisfaction with quick and professional handling of product returns
• Worked with the floor team and managers to meet a wide range of customer needs.
• Learned duties for various positions, and provided backup at key times.
• Processed refunds and exchanges in accordance with company policy

• Help customers complete purchases, locate items and join reward programs
• Greeted customers and helped with product questions, selections and purchases
• Prepared merchandise for sales floor by pricing or tagging
• Engaged with customers to effectively build rapport and lasting relationships
• Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences
• Relayed information regarding current store promotions, sales and special events to customers
• Maintained comprehensive knowledge of appliance specifications, brands based on price range, features and customer space needs
• Followed up with vendors and customers to resolve delivery orders quickly
• Certified/licensed in operating Order picker and Forklift
• (Lowe's only)
• Addressed customers with positivity and professionalism, guiding towards ultimate purchase decision with balance and deliberation
• Explained benefits and features of warranty programs, resulting in consistent add-on sales
• Operated store equipment to promote safety and reduce injury
• Utilized Red Vest, Sterling, Genesis & Zebra to check item availability in store inventory

• Created and updated physical records and digital files to maintain current, accurate and compliant documentation
• Process DL credentials to customers
• Process Applications for International Customers
• Research, evaluate documents for authenticity
• Verifies validity of USCIS documents in Systemic Alien Verification for Entitlements
• Great at communicating with people via phone or via email or mail
• Explains procedures, policies and South Carolina laws relating to driver licensing requirements for International Customers
• Verifies validity of USCIS documents in Systemic Alien Verification for Entitlements
• Delivered top-notch administrative support to office staff, promoting excellence in office operations
• Resolved customer concerns efficiently to promote satisfaction and loyalty

• Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
• Helped customers complete purchases, locate items and join reward programs
• Monitored self-checkout systems and provided assistance or intervention where required
• Informed front end manager of equipment repair and replacement needs to maintain operations
• Maintained organized and orderly front end and removed carts, baskets and debris
• Approached every question or concern with calm and level-headed approach
• Operated register system to process new purchases, item returns and merchandise exchanges
• Handled customer complaints and concerns and escalated to direct supervisor for quick resolution
• Called for back up cashiers during peak times to minimize wait time for customers
• Greeted customers and responded to requests for information
• Answered questions about store policies and addressed customer concerns
• Performed returns with cash, cards and store credit

• Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food
• Bussed and reset tables to keep dining room and work areas clean
• Kept server areas clean and stocked to increase efficiency while working tables
• Used cash registers and credit card machines to cash out customers
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
• Printed dining checks with total due, collected payment and offered receipts to complete transactions