Ami Sullivan
Greenville,SC
Summary
Dynamic Debt Negotiator with proven success at ACCELERATED DEBT SOLUTIONS, adept at effective negotiation and portfolio management. Achieved significant debt reductions through strategic creditor negotiations and enhanced client satisfaction. Recognized for assertiveness and legal compliance, consistently surpassing performance goals while providing clients with viable financial solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Debt Negotiator
ACCELERATED DEBT SOLUTIONS
11.2023 - 04.2025
- Reduced client debt by effectively negotiating with creditors and collection agencies.
- Collaborated with team members to develop strategies for complex negotiation scenarios.
- Maintained detailed records of all negotiations, ensuring clear communication between parties involved.
- Assisted colleagues in managing difficult cases, sharing expertise and providing guidance when needed.
- Enhanced company reputation by successfully resolving a high volume of client cases.
- Increased effectiveness of the negotiation process through continuous professional development and training courses.
- Saved clients from bankruptcy by offering alternative solutions such as debt consolidation or repayment plans.
- Answered over 75+ customer communications per day via telephone, email and web chat.
Debt Negotiator
NEW ERA DEBT SOLUTIONS
02.2020 - 10.2023
- Achieved successful debt settlements by establishing strong rapport with clients and creditors.
- Conducted thorough analysis of clients'' financial situations to determine optimal negotiation strategies.
- Contributed to the company''s overall success by consistently meeting or exceeding individual performance goals related to case resolution rates or customer satisfaction scores.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, or payment plans.
- Contacted major credit bureaus to obtain copies of files and discuss specific entries.
- Reduced client debt by effectively negotiating with creditors and collection agencies.
- Answered over [50+] customer communications per day via telephone, email and web chat.
- Developed customized payment plans for clients based on their unique financial situations.
- Assisted colleagues in managing difficult cases, sharing expertise and providing guidance when needed.
- Enhanced company reputation by successfully resolving a high volume of client cases.
Education
Associate of Science - Human Resources Management
SPARTANBURG METHODIST COLLEGE
Spartanburg, SC06-2008
Skills
- Effective negotiation skills
- Portfolio management
- Assertiveness
- Legal compliance
- Credit management
- Debt restructuring
- Collection strategies
- Teamwork
- Customer service
- Problem-solving
Certification
IAPDA CERITIFICATION
Timeline
Debt Negotiator
ACCELERATED DEBT SOLUTIONS
11.2023 - 04.2025
Debt Negotiator
NEW ERA DEBT SOLUTIONS
02.2020 - 10.2023
Associate of Science - Human Resources Management
SPARTANBURG METHODIST COLLEGE
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