Experienced casino professional with 5+ years in gaming supervision and dealer roles. Skilled at monitoring game operations, ensuring adherence to rules, and delivering exceptional customer service. Recognized for maintaining 100% compliance with gaming regulations and achieving a customer satisfaction rating of 95%. Ready to leverage expertise to drive success in new roles in the next few months.
Hi, I’m
Amrita Timalsina
Casino Dealer/Inspector
Victoria,Mahe Seychelles
Summary
Overview
8
years of professional experience
Work History
Victoria Casinio
Casino Dealer/Inspector
01.2022 - Current
Job overview
- Monitor table games to ensure compliance with regulatory standards, company policies, and operational procedures
- Inspect gaming tables for proper setup, integrity of equipment, and adherence to game rules
- Oversee dealer performance, ensuring games are conducted fairly and accurately
- Investigate and document any discrepancies, disputes, or violations, escalating issues as necessary for management
- Conduct audits on table game operations, ensuring proper documentation, transactions, and payouts
- Assist in enforcing security measures and maintaining the safety and integrity of the gaming floor
- Work closely with management and regulatory authorities to maintain compliance with gaming laws and regulations
New Macau Casino
Gaming Supervisor
01.2019 - 01.2021
Job overview
- Monitor Gaming Compliance: Ensure all gaming operations comply with local, state, and federal gaming regulations, as well as internal company policies and procedures
- Inspect Equipment and Setups: Regularly inspect gaming tables, slot machines, and related equipment to ensure they are operating correctly and in accordance with regulations
- Audit Gaming Operations: Perform audits on transactions, payouts, game logs, and table records to identify discrepancies or irregularities
- Investigate Discrepancies: Investigate and document any reported issues, discrepancies, or suspicious activities in gaming operations, such as cheating, theft, or fraud
- Supervise Gaming Staff: Monitor dealers, supervisors, and other casino staff to ensure they are following proper procedures and providing excellent customer service
- Report Violations: Identify, report, and resolve any violations of gaming laws or company policies, escalating issues with management or regulatory bodies when necessary
- Provide Training and Support: Train casino staff on gaming regulations, company policies, and procedures to ensure proper compliance on the floor
- Monitor Customer Behavior: Observe customer interactions during gaming to ensure a fair and secure gaming environment, and address any concerns related to player disputes or behavior
- Prepare Reports: Maintain accurate records and prepare detailed reports of inspections, audits, investigations, and any actions taken
- Collaborate with Regulatory Agencies: Work closely with gaming commissions, law enforcement, and regulatory agencies to ensure adherence to gaming laws and industry standards
Ballys Casino
Casino Dealer
01.2017 - 01.2019
Job overview
- Deal and Manage Games: Operate and manage various casino table games, including blackjack, poker, baccarat, roulette, and craps, ensuring all games run smoothly and efficiently
- Follow Game Rules: Adhere to specific game rules and house procedures, ensuring fair play and accuracy in game execution
- Manage Bets and Payouts: Handle all aspects of betting, including accepting wagers, calculating payouts, and returning chips to players in a timely and accurate manner
- Maintain Game Integrity: Monitor the game to prevent cheating, collusion, or fraud, reporting any suspicious activities to management or security
- Provide Customer Service: Offer excellent customer service by interacting with players, answering questions about rules, and creating a friendly, engaging environment
- Monitor Player Behavior: Observe and respond to player behavior, resolving disputes, and ensuring that players understand and follow the game rules
- Ensure Correct Handling of Equipment: Ensure that all gaming equipment, such as cards, chips, and dice, is handled with care and maintained properly
- Record Keeping: Maintain accurate records of game transactions, chip movements, and player interactions in accordance with casino protocols
- Set Up and Close Games: Prepare gaming tables before and after shifts, ensuring the proper setup and securing of game assets
- Maintain Professional Appearance: Maintain a professional, well-groomed appearance in line with casino policies and interact with players in a courteous and respectful manner
Education
Summit High Secondary SchoolDharan
Plus Two from Computer Science
University Overview
Sharada Balika Namuna Secondary SchoolDharan
General
University Overview
Skills
Customer Service
Timeline
Casino Dealer/Inspector
Victoria Casinio
01.2022 - Current
Gaming Supervisor
New Macau Casino
01.2019 - 01.2021
Casino Dealer
Ballys Casino
01.2017 - 01.2019
Summit High Secondary School
Plus Two from Computer Science
Sharada Balika Namuna Secondary School
General
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