Amy Beardsley
York
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
General Manager
Elevate Eyecare
2025.12 - Current
- Streamline daily operations to enhance patient care and clinic efficiency.
- Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Enhance patient scheduling systems to reduce wait times and improve satisfaction ratings.
- Manage a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Schedule employees for all departments.
- Perform check-in and check-out process.
- Perform comprehensive patient work-ups.
- Handle problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Report issues to higher management with great detail.
- Daily bank deposit and deposit tracker report.
- Maintain daily reports to assist with operations of the business.
- Maintain efficiency within the practice to meet production goals.
Practice Manager
Carolina Eye
2003.10 - 2025.12
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Implemented OSHA and HIPAA training for staff.
- Addressed all patient and team membert concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Ordered all office supplies and kept check on inventory levels.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with all office staff.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Supervised team of 13 office personnel over 3 offices and maintained employees schedule.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Created and implemented organizational policies and procedures.
- Coordinated with insurance providers to streamline the billing process and minimize any delays in reimbursement.
- Consulted with healthcare professionals on business decisions.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Conducted regular staff meetings to ensure high levels of patient service and care.
- Performed comprehensive patient work-ups.
- Conducted patient check-in, check-out, and appointment scheduling.
- Verified insurance benefits and explained coverage to patients.
- Assisted patients with contact lens insertion and removal and eyewear selection.
- Maintained insurance and patient accounts receivable.
- Credentialed healthcare professionals for new and existing insurances.
- Renewal of healthcare professionals annual licenses and liability insurance.
- Reviewed and approved employees timesheets.
Medical Biller
Steele Creek Dermatology
2022.10 - 2024.04
- Processed insurance claims efficiently, ensuring timely payments and minimizing delays.
- Reviewed and verified patient billing information for accuracy and compliance with regulations.
- Collaborated with healthcare providers to resolve billing discrepancies and ensure correct coding.
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed outstanding balances owed by patients; initiated collection actions if necessary resulting in improved account recovery efforts.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Generated monthly billing and posting reports for management review.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Education
Associate of Science -
Gaston College
Dallas, NC2008-05
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Staff management
- Customer relations
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
Certification
Certified Optometric Biller and Coder, AHEC
Timeline
General Manager
Elevate Eyecare
2025.12 - Current
Medical Biller
Steele Creek Dermatology
2022.10 - 2024.04
Practice Manager
Carolina Eye
2003.10 - 2025.12
Associate of Science -
Gaston College